Neighbourly®
Business Development Manager - Bright & Beautiful (North)
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Business Development Manager (North)
JOB TITLE
Business Development Manager (Northern England)
JOB TYPE
Field-Based, Permanent
RESPONSIBILITIES
- Operating Location: Northern England
- Salary: £45,000–£50,000 (depending on experience)
- Hours: 40 hours per week
- Reports to: Managing Director / Brand Leader
About Us
Neighbourly began over 40 years ago in the United States as a small family-run business. Today, it is a global leader in home services. Since arriving in the UK in 2010, the business hasfocused on acquiring and developing premium franchise brands across the home services sector.
Over the past 15 years, Neighbourly UK has demonstrated strong and consistent growth, now representing more than 330 locations across six brands and supporting over 4,000 frontline operatives. We are recognised for our commitment to investment, franchisee development, and long-term success, championing high-quality home services through:
Our Brands:
- Pimlico Plumbers
- Drain Doctor
- Bright & Beautiful (team-based, video-enabled cleaning)
- Countrywide Grounds Maintenance
- Dream Doors
- Greensleeves Lawn Care
Brand Focus: This role sits primarily within Bright & Beautiful UK, an award-winning, rapidly growing national domestic cleaning franchise. We operate 85+ regional offices across the UK, each independently owned and managed by franchisees, based out of our head office in Brackley, Northamptonshire.
Purpose of the Role
As the Business Development Manager (North), you will be the primary link between Franchise Business Owners and Head Office, driving sustainable growth, profitability, and operational excellence across the franchise network. Your role includes:
- Partnering closely with Franchisees from onboarding through launch and ongoing development
- Ensuring they adhere to the business model, achieve financial targets, and continuously improve performance
Key Outcomes
✔ High-performing Franchisees aligned to the business model ✔ Strong, trusted relationships between Franchisees and Head Office ✔ Early identification and turnaround of underperforming businesses ✔ Consistent use of data, KPIs, and insight to drive decision-making
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Key Responsibilities
1. Franchise Performance & Growth
- Analyze Franchisee shops with a focus on profit, margins, and operational efficiency
- Partner with Franchisees to develop and deliver robust business plans
- Monitor KPIs, sales pipelines, and operational performance to drive growth
- Proactively manage underperformance with early intervention and turnaround strategies
- Set, review, and support sales, growth, and customer service standards
2. Financial & Commercial Insight
- Build and review financial models, P&Ls, and performance dashboards
- Identify opportunities to improve profitability and operational efficiency
- Provide data-driven insights to empower Franchisee decision-making
- Prepare senior management reports highlighting trends, risks, and opportunities
3. Franchise Development & Onboarding
- Support new Franchisees through training, launch, and early development
- Oversee franchise setup (vehicles, uniforms, stationery, systems), ensuring they are professional and brand-aligned
- Oversee cluster area developments into fully operational Franchisee businesses
- Accompany Franchisees on customer appointments where appropriate
4. Leadership & Coaching
- Act as a mentor, coach, and motivator for Franchise Business Owners to maximize performance
- Provide guidance on best practices to Franchisees — (when required) for the broader BDM team
- Collaborate cross-functionally with colleagues in Marketing, Finance, and Operations
- Contribute to franchise-wide continuous improvement
- Lead by example in data-led, performance-focused accountability
5. Systems, Standards & Governance
- Ensure franchise alignment with company standards and brand expectations
- Deliver training on brand systems to improve productivity and efficiency
- Maintain accurate, timely performance data and governance reports
- Promote Neighbourly policies and way of working positively
6. Strategic Projects & Brand Partnership
- Partner with the Brand Leader to support strategic franchise network initiatives
- Translate strategic objectives into practical, scalable actions for Franchisees and BDMs
- Provide operational insights on projects, identifying risks, opportunities, and implementation changes
- Act as a connector between strategy and execution
- Support rollouts of new processes, systems, and systems, ensuring they align with franchise and brand models
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7. Best Practice & Continuous Improvement
- Champion a franchise-wide culture of excellence
- Identify, document, and share best practices to drive growth, efficiency, and customer satisfaction
- Review franchise performance trends to identify gaps and opportunities
- Lead with data-driven decision-making and performance analytics
- Balance innovation with brand and governance standards
Additional Responsibilities:
Any reasonable duty consistent with candidate experience and capabilities.
Experience, Skills & Competencies
Required Experience:
- Proven track record in Business Development, Sales, or Commercial Leadership
- Strong experience in business planning, performance analysis, and profitability analysis
- P&L management and financial acumen
- Cross-functional collaboration experience (Marketing, Finance, Operations)
- Ability to perform work-related travel across multiple locations (own vehicle encouraged)
- Must have a full UK driving license and right to work in the UK
Desirable Experience:
- Previous work within a franchise environment
Essential Skills & Competencies:
- Strategic Thinker with strong commercial judgment
- Analytical, persuasive, and agile negotiator
- Strong problem-solver, able to adapt quickly and efficiently
- Ability to multitask in a fast-paced environment
Commitment to Equal Opportunity
Neighbourly is fully committed to Equal Employment Opportunity and values the inclusion, development, and promotion of employees without discrimination based on:
- Age
- Sex (including pregnancy and maternity)
- Disability (physical or mental) or impairment
- Gender reassignment
- Marriage and civil partnership
- Race, colour, nationality, or nationality-related characteristics
- Religion or belief
- Sexual Orientation
We strive to create a work environment free from discrimination or harassment, prioritizing respect and dignity.
Equality, Diversity, and Inclusion (EDI) is a cornerstone of our mission.
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