X4 Technology
Business Development Manager - Contact Centre
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Job Title: Business Development Manager (Contact Centre)
Day Rate
Market Rate
Location
Remote / Flexible based on client visits
Contract Length
3 years
Business Development Manager (Contact Centre) - Role & Responsibilities
- Generate and secure new enterprise business opportunities for Contact Centre and Customer Experience (CX) solutions across target markets.
- Build and maintain strong relationships with senior business and technology stakeholders, providing strategic guidance on digital customer engagement initiatives.
- Develop and present tailored commercial proposals, coordinating with technical, pre-sales, and delivery teams throughout the sales cycle.
- Manage a healthy sales pipeline, accurately forecast opportunities, and drive deals from initial engagement through to contract award.
- Collaborate with technology partners and represent the business at customer meetings, industry events, and partner engagements to increase market presence.
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Business Development Manager (Contact Centre) - Required Experience
- Demonstrable experience in enterprise business development or solution sales, with a strong focus on Contact Centre, CCaaS, or Customer Experience technologies.
- Proven success selling complex cloud-based solutions and managing high-value opportunities within enterprise or public sector organisations.
- Strong understanding of leading CX platforms such as NICE, Genesys, Amazon Connect, Cisco, Five9, Talkdesk, or equivalent technologies.
- Excellent stakeholder management, negotiation, and presentation skills, with the ability to influence executive-level decision makers.
- Familiarity with CRM platforms, bid and tender processes, and a consultative approach to identifying and delivering customer-focused solutions.
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Interviews
July 2026
Start Date
August 2026
How to Apply
Apply to Gary Hargreaves at X4 Technology to learn more about the role or connect with me on LinkedIn to hear about regular job updates available with X4 Technology.
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