Account Management & Partnerships

• Build and maintain strong relationships with existing key accounts, ensuring retention and growth.
• Monitor account performance and implement actions to maximise customer value and revenue opportunities.
• Develop mutually beneficial partnerships with employers, local attractions and other organisations that support customer and revenue growth.
• Provide customers with expert guidance on Arriva ticketing products and fulfilment schemes.

Sales Performance & Reporting

• Manage and maintain a robust sales pipeline, ensuring clear visibility of opportunities and future revenue.
• Provide accurate forecasting and reporting against agreed KPIs and budget targets.
• Maintain comprehensive customer records and ensure account information remains accurate and up to date.

Collaboration & Continuous Improvement

• Work closely with Commercial and Marketing teams to develop sales materials, campaigns and customer propositions.
• Collaborate with Administration and Operational teams to deliver an excellent customer experience.
• Promote collaborative working across the wider UK Bus team.
• Identify opportunities to improve sales processes, customer engagement and commercial performance.

What We'd Like From You

We welcome applications from ambitious, commercially driven individuals with a passion for building relationships and delivering growth. Candidates will preferably:

• Have a proven track record of generating new business and achieving revenue growth.
• Have experience managing sales pipelines, forecasting and performance reporting.
• Demonstrate strong commercial awareness and contract negotiation skills.
• Be confident building relationships with stakeholders at all levels, including senior management.
• Have excellent communication, influencing and presentation skills.
• Be highly organised, self-motivated and able to work independently.
• Demonstrate strong attention to detail and a results-focused approach.
• Be committed to collaborative working and delivering excellent customer outcomes.

It would also be beneficial if candidates:

• Have experience within transport, travel, retail, hospitality or another commercially focused environment.
• Have experience developing strategic partnerships and managing key accounts.
• Have experience working alongside marketing teams to support customer acquisition and growth initiatives.

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day.

The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.

Thanks for your interest in working on our team!! Our expansion is opening up exciting prospects! As our team grows, we’re on the lookout for the brightest talent to join us. Our ongoing success hinges on this! After reviewing our available positions, we encourage you to apply to those that resonate with your skills. Stay updated on your application status and be alerted to new opportunities that capture your interest! We’re grateful for your consideration to become a part of our dynamic team!