Kantar
Business Development Senior Director (CX Partnerships)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Business Development Senior Director (CX Partnerships)
Function
Business Development – Customer Experience
Location
UK (London, hybrid)
Reporting to
Head of Business Development / CX Leadership
Why this job is important
Customer Experience is a critical growth priority for Kantar, and winning large, high-impact CX programmes is central to our competitive advantage.
This role exists to create, shape and win complex CX opportunities that materially grow our business, opening new buying points, displacing competitors and expanding our footprint with senior CX decision-makers.
As a senior CX hunter, you’ll be at the forefront of how Kantar goes to market in Customer Experience. You’ll bring ambition, commercial judgement and deep client understanding to some of our most strategically important growth opportunities. Your success will directly influence Kantar’s CX pipeline, partnerships and market credibility.
What you’ll be doing
- Lead CX new-business hunting across the UK, opening doors and winning large, complex CX programmes.
- Create and execute competitive displacement strategies, targeting accounts held by competitors and positioning Kantar as the partner of choice.
- Build trusted relationships with senior client stakeholders, including CX, Marketing, Digital and Operations leaders.
- Shape and lead high-value CX opportunities end-to-end, from discovery through to negotiation and close.
- Work closely with Qualtrics and Medallia to develop joint go-to-market activity and win shared client opportunities.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The ideal skills & experience
- A proven track record of winning large, complex CX or consulting-led deals, including competitive wins.
- Strong understanding of the CX ecosystem, including platforms, insight, analytics and transformation.
- Direct experience working with, or alongside, CX platforms such as Qualtrics and/or Medallia.
- Confidence engaging and influencing senior client stakeholders, including C-suite leaders.
- A disciplined, commercial approach to pipeline management and opportunity qualification.
What’s in it for you
- The opportunity to shape how Kantar wins CX work at a strategic level.
- Exposure to some of the world’s most influential brands and complex business challenges.
- Life Leave and Volunteering Days to support what matters most to you.
- Enhanced pension and parental leave policies.
- A hybrid working model, with time spent collaborating in our London office and with clients.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why join Kantar?
Kantar is one of the most recognised and trusted brands in its industry, with unmatched depth of experience and global reach. What makes this moment different is how much is changing at once.
We’re investing in AI, technology and new ways of delivering intelligence that help brands grow in more complex environments. People joining Kantar now are not stepping into something finished. They’re joining a business that is evolving — and helping to shape what comes next.
If you want to work on iconic brands, solve complex problems and be part of a collaborative, inclusive culture, Kantar offers that opportunity.
Business Development – Customer Experience
Our Business Development teams sit at the heart of Kantar’s growth agenda. In Customer Experience, we bring together insight, analytics, consulting and technology partnerships to help organisations design, measure and transform experiences that drive growth and loyalty.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location