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Agency
Hearts & Science
Job Function
Account Management and Growth
Job Subfunction
Account Management
Job Description
About the Role:
We’re looking for a Business Director to lead one of the Client Experience teams at Hearts, whilst leading a mix of accounts and managing an eager team, encouraging team growth and retention.
In this role, you will be responsible for shaping and communicating client experience in and outside the agency. You will have an ambassadorial role in the agency & client community and will be responsible for building relationships with our clients at the highest level.
These clients include Tropicana but there is also the opportunity to work on others within the wider team.
Tropicana is a category leader - as ‘the OG of OJ’ they are looking to create a distinctive brand in the drinks market through their media behaviour. We also look after Naked smoothies who are looking to make their mark with Gen Z through social and OOH activations.
Your Main Responsibilities Will Include
- Making a quick impact and becoming a day-to-day lead
- Developing and orchestrating client relationships & planning output of the account
- Looking to the future with client relationships, owning the client development plan in collaboration with the Client Partner
- Providing air cover and active involvement in critical projects for our clients
- Operating effectively at a horizontal and vertical level, i.e. alongside your Client Experience peers whilst integrating with all other Hearts specialists
Other clients within our patch include Opella (pharmaceuticals), Co Op Bank, TK Maxx, Homesense and Yakult.
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Having a range of brands within our team provides a real opportunity to build skills and experience across different categories, as well as more agility and the chance to apply thinking from different areas - an antidote to working on one big client all day, every day.
We’re looking for someone who has considerable experience working as a skilled client operator, delivering a brilliant day-to-day client experience. You will also have demonstrable experience delivering best-in-class media planning, creative ideas and effective campaigns.
You will have strong knowledge of client business challenges and will be confident in challenging conventions, as well as being a skilled project manager with the ability to orchestrate responses alongside wider agency teams. You will also have experience managing and developing a team.
We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Acquisition team member or if you would feel more comfortable, you can email us confidentially at beyourbest@omnicommediagroup.com to let us know how we can support you.
About The Agency
Hearts & Science, part of Omnicom Media Group (OMG UK), are one of the fastest growing agencies in the market. Built in the digital age with agility at our core, our DNA is different from your average media agency. Our people bring to life our values of challenging conventions, celebrating difference, collaboration and positivity.
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The core of our difference is rooted in our culture, something we invest significant time and energy into nurturing to ensure our people remain happy and fulfilled.
A central pillar of creating an agency Fit for the Future is making decisions that benefit our people, our agency, our partners and our clients both today and tomorrow. In media terms this means total transparency, over-and-above data governance, ethical media practices and thinking both long and short. This extends into our approach to learning & development, our diverse staff population, and social calendar.
Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.
Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.
Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/
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