Abri Group
Business Engagement and Service Improvement Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Business Engagement & Service Improvement Manager
About the Role
Are you an experienced leader in service improvement, project management, or change management with a passion for delivering better outcomes for customers and colleagues?
We're looking for a Business Engagement & Service Improvement Manager to lead a team focused on identifying opportunities for change, driving continuous improvement, and ensuring customer and colleague insights are at the heart of everything we do.
Core Responsibilities
- Lead and develop a team of Service Improvement Coordinators and Root Cause Analysts
- Provide clear direction, coaching, and support to identify and deliver meaningful improvements across the organisation
- Strengthen Root Cause Analysis capability by ensuring robust methodologies and evidence-based approaches
- Generate insight and drive buy-in for sustainable service improvements
- Work closely with colleagues in Customer Experience, Insights, and People & Organisational Development
- Turn customer and colleague feedback into actionable recommendations for service improvements
- Foster a culture of continuous improvement and lasting change
- Collaborate with operational leaders to shape change initiatives
- Support the development of business cases and articulate drivers for regulatory, compliance, operational, or strategic improvements
- Act as a trusted partner to stakeholders on opportunity assessment and prioritisation
- Champion continuous improvement across the organisation
- Provide tools, frameworks, and guidance for problem-solving and change initiatives
- Facilitate workshops, reviews, gap analyses, and working groups
- Empower teams to investigate challenges and deliver sustainable change
- Work alongside the Head of Change & Service Improvement to:
- Forecast, prioritise, and sequence change activities within the wider portfolio
- Ensure change initiatives are strategically aligned, well-governed, and deliver measurable benefits
- Manage stakeholder expectations (scope, resources, delivery timescales)
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Requirements
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Proven experience leading service improvement, business engagement, change, or continuous improvement teams
- Strong leadership and stakeholder management skills
- Experience developing Root Cause Analysis capability
- Track record of turning insight into meaningful operational and customer outcomes
- Exceptional communication and collaboration across all organisational levels
- Passion for building organisational capability in problem-solving, service design, and continuous improvement
- (Bonus) Knowledge of the social housing sector
- Commitment to making a positive difference for customers and colleagues
If this sounds like you, we’d love to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills