ISS Facility Services UK
Business Improvement Manager
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BUSINESS IMPROVEMENT MANAGER (12 MONTH FTC)
Contract: Government
Location: London / Birmingham - with regular travel
Hours of work: 37.5 hrs per week
Contract Type: Fixed Term Contract - 12 months
We are seeking a Business Improvement Manager to support us on a high-profile and complex government client account.
This role offers significant visibility, working closely with senior leadership to drive performance, improvement, and operational effectiveness across a demanding and fast-paced setting.
Job Description
This is a hands-on, change-focused role where you will lead business improvement initiatives, troubleshoot operational challenges, and help identify opportunities to enhance service delivery.
You will play a key role in ensuring that processes, systems, and performance outcomes continually evolve to meet business and customer expectations.
Key Responsibilities
- Drive business improvement and change initiatives across operational delivery
- Identify process inefficiencies and implement practical solutions to enhance performance
- Act as a “troubleshooter” to resolve emerging operational issues quickly and effectively
- Review operational processes and investigate service delivery challenges
- Analyse root causes of issues and develop actionable recommendations
- Produce presentations and reports to support senior leadership decision-making
- Lead and govern transformation initiatives and continuous improvement projects
- Collaborate with stakeholders at all levels to improve customer outcomes and commercial performance
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About You
- Proven experience within Facilities Management, supporting senior account leadership with a focus on operational performance and service delivery
- Experience managing service delivery within complex, customer-focused environments
- Experience working with and developing CAFM systems
- Experience within a national operational delivery environment
- Ability to use management data to monitor performance and identify improvements
- Results-driven mindset with a strong focus on delivering against targets
- Highly adaptable with a positive approach to change and innovation
- Excellent interpersonal and stakeholder management skills
- Advanced analytical capability and attention to detail
- Strong negotiation and relationship-building skills
- Full UK driving licence & willingness to travel extensively across the UK
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The Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.
Join ISS and be part of something bigger.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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