Reachdesk
Business Insights Analyst
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Business Insights Analyst – Remote Role
Reachdesk
A truly end-to-end global SaaS gifting and swag platform which helps B2B companies create meaningful connections that drive measurable ROI.
At the core of Reachdesk’s mission: gifting is more than a transaction—it’s about meaningful human connections that fuel business growth. For prospects, customers, or employees, our platform enables the delivery of personalized gifts, branded swag, and experiential delivers at scale via automated sourcing, storage, and global delivery.
Reachdesk is trusted by tech and SaaS leaders globally, integrating seamlessly with marketing, sales, and HRIS technologies. Our team operates out of hubs in New York, London, and Lisbon and we’re scaling. We’re hiring a Business Insights Analyst to join our Business Systems & Operations team.
The Role
This role is for someone who thrives on cutting across business functions—weaving together how Reachdesk sells, services customers, operates, and achieves financial success. You’ll be the person who prioritizes AI-fueled clarity in extracting insights for leadership, no task too trivial or too big.
It’s a true cross-functional vantage —no other role in the business offers the same holistic view across all functions.
Responsibilities
- Partner with leaders in Sales, Customer Success, Marketing, Finance, and Operations to identify and align on their key decision-making needs.
- Extract data from commercial, finance, and operational systems, transforming disparate feedback into cohesive insights.
- Leverage AI tools to surface actionable insights from days’ worth of data to just a few hours, ensuring consistent metric definitions and synthesis.
- Translate numbers into compelling narratives—tailored for C-level executives, finance teams, or senior operational leaders.
- Build lightweight dashboards, repeatable frameworks, and summary reports to empower teams with self-service follow-on analysis.
- Lead the experimentation of AI-assisted workflows, evaluate prompt variations for efficiency, and battle-test incidental automations before pushing best practices system-wide.
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About You
- 2–4 years of experience in an analyst, insights, strategy, or consulting role, ideally with exposure to two or more business functions.
- Fluency in at least two of the following domains:
- Commercial: revenue, retention, go-to-market (GTM) strategy
- Financial: profitability (P&L), unit economics, financial planning & analysis (FP&A)
- Operational: throughput, fulfillment logistics, cycle time analysis
- A genuine, native AI user—think critically through generative AI and leverage tools to solve problems rather than just document them.
- Strong storyteller—can quickly adapt insights for any audience, regardless of their specialism.
- Technical comfort with spreadsheets and reporting software. SQL experience is a plus, but not mandatory.
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Preferred Expertise
- Sector-specific knowledge of the B2B SaaS ecosystem.
- Intermediate familiarity with platforms like NetSuite, Salesforce, or gifting/direct mail industry tools.
- Occasional engagement with experiment design, attribution modeling, pricing optimization, or operational throughput testing.
Why Join Us?
- Co-located with an AI-forward culture—tools are viewed as leverage, not hype, and experimentation is encouraged.
- Enjoy the whole company through lenses: no other role offers this direct cross-functional horizon.
- Work closely with a dedicated, high-calibre Ops team focused on scalable, strategic systemization.
Benefits
- Competitive salary paired with generous stock options
- NEST pension contributions from the business
- Comprehensive private medical insurance (including mental health access and expedited care pathways)
- Bleeding-edge PTO policy: progress in tenure automatically unlocks more flexibility, plus generous provisions for life’s unpredictables
- A boundariess community of early-stage innovators who all share the same mad ambition to automate meaningful work—without losing their humanity.
Private application processing governed by Reachdesk’s Candidate Privacy Notice. For further reading: www.reachdesk.com/candidate-privacy-policy
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