SmartestEnergy
Business Intelligence Analyst - 12 month FTC
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Business Intelligence Analyst
About the Role
We are looking for a highly analytical and commercially minded Business Intelligence Analyst to join our Operations Business Intelligence team.
Reporting to the Operations Business Intelligence Team Leader, this role focuses on delivering actionable insights that drive improvements across:
- Customer experience
- Regulatory compliance
- Operational performance
- Financial outcomes
Through the analysis of complex business data, you will:
- Identify opportunities, risks, and trends
- Provide clear recommendations that support strategic decision-making and business growth
- Lead business analysis activities, develop robust analytical models, and present insights to senior stakeholders
- Help shape initiatives that enhance efficiency, reduce risk, and improve service for our customers
This is an exciting opportunity for someone who enjoys:
- Solving complex problems
- Influencing stakeholders
- Turning data into meaningful business outcomes
Working cross-functionally across the organisation, you will collaborate with teams to drive tangible improvements.
Key Responsibilities
- Apply business analysis techniques to complex business scenarios
- Translate data into actionable insights and recommendations
- Identify process improvement opportunities, operational efficiencies, and risks impacting business performance, customer outcomes, or regulatory compliance
- Present analytical findings and recommendations to stakeholders at all levels
- Influence decision-making through clear, effective communication
- Develop and utilise business intelligence tools, analytical models, and supporting technologies
- Familiarity with Microsoft Office applications, particularly Excel and PowerPoint
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Skills & Experience required
- Proven experience applying business analysis techniques to complex business scenarios
- Strong ability to translate data into actionable insights and recommendations
- Experience identifying process improvements, operational efficiencies, and risks affecting:
- Business performance
- Customer outcomes
- Regulatory compliance
- Experience presenting findings and recommendations to stakeholders at all levels
- Good knowledge of:
- Business analysis methodologies
- Business intelligence tools
- Supporting technologies
- Proficiency in Microsoft Excel and PowerPoint
What sets us apart
Global Impact
You’ll join a dynamic, globally-minded team across UK, US, and Australia, with plans for further international expansion. This means:
- Opportunities to explore new markets
- Chance to make a global impact
Flexible Working
- Up to 30 days of remote work per year (location independencia)
- Flexibility prioritises work-life balance and well-being
- Learn more here
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Commitment to Diversity and Inclusion
- Celebrate diversity across background, disability, religion, gender identity, sexuality, and ethnicity
- A team where inclusion drives growth, innovation, and excellence
What does hybrid working look like?
Hybrid working means:
- 2 days per week in the office location specified in the advert
- 3 days per week from home
- Some occasional travel required for inter-office collaboration
Application Process
Once you apply:
- Reviewed by a human – no algorithmic screening
- Average process: 2-3 weeks
- Typically involves two-stage video interviews on Microsoft Teams
- Possibly a face-to-face meeting (varies by role)
- Questions? Our Recruitment Team is available for support
Ready for our next step? Join us on our journey to digitise, decarbonise, and localise the future of energy.
Apply now.
Support throughout the process
We’re committed to making applications easy, comfortable, and inclusive. Let us know about any reasonable adjustments needed to support you. You’ll find the recruitment team’s contact details at the bottom of this advert – collaborate early if required.
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