Science Museum Group
Business Intelligence Developer
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Are you someone who looks at data and instinctively asks the questions others miss? Do you want to turn complex information into insight that shapes decisions across a world-class museum group.
About us
The Science Museum Group is the world's leading group of science museums, home to an unrivalled collection spanning science, technology, engineering, medicine, transport and media. Our family of museums includes the Science Museum in London, the Science and Industry Museum in Manchester, the National Railway Museum in York, the National Science and Media Museum in Bradford and Locomotion in Shildon. Together, we welcome millions of visitors every year, united by a single mission: to inspire futures.
Behind the scenes, our ICT team keeps this ambitious, multi-site organisation running and evolving. Sitting within our ICT Partnership & Development function, you'll join a collaborative team that works across every corner of SMG - from finance, retail and ticketing to fundraising, collections and visitor experience - turning operational data into trusted insight that shapes real decisions. It's a team where curiosity is genuinely valued, where you'll partner directly with stakeholders across all five museums, and where the work you do helps some of the UK's best-loved cultural institutions do theirs.
About the role
This role supports the continued delivery of business intelligence, reporting, data integration and systems improvement across SMG. It helps colleagues turn operational data into reliable insight, supports data-driven decision making, and contributes to the development of joined-up services across departments. There is a focus on finance, retail, customer relationship management, ticketing, fundraising and visitor-giving, but also collections, HR, payroll, enterprise IT service management, estates and other core business systems.
The role will protect and grow critical capability in business intelligence, enterprise data platforms, cloud integration technologies, Extract, Transform and Load (ETL), Enterprise Service Bus (ESB), Enterprise IT Service Management, Microsoft 365 administration, low-code application development and wider cross-system data flows.
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Working with ICT colleagues, business stakeholders and suppliers, the postholder will support and deliver practical reporting and data solutions, support process improvement and automation, and help strengthen documentation, knowledge transfer and supportability for the services they develop or maintain.
This is a 12-month fixed term contract, based at the Science Museum, London.
About you
We are keen to see applications from candidates who bring strong data analysis and business intelligence experience, paired with a real feel for what good data looks like. You'll understand sound data structure and know how to interrogate information critically - asking probing questions, challenging anything that doesn't look right, and thinking ahead to what a solution will need to do six months down the line, not just today.
Just as important as your technical ability is your understanding of the business processes that sit behind the data. You'll be a natural "data ambassador" - someone who takes the time to understand how teams work, and who helps colleagues across the organisation see what their data can do for them. Stakeholder engagement will be central to your role, and you'll be a confident, credible partner to teams across finance, retail, CRM, ticketing and fundraising, translating their needs into practical, supportable solutions.
You'll be skilled at data visualisation, able to design clear, user-focused dashboards and reports that make complex information accurate and accessible - whatever the platform. Coding is part of this role too, so you'll be comfortable using programming to interact with APIs and move data between systems as part of your day-to-day work.
Finally, it would be great - though not essential - if you bring experience of Tessitura and its database structure (or a similar CRM and ticketing platform), or broader software development experience
Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.
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Applying
View the Vacancy Information Pack listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process or click 'Apply Online' to submit an application.
What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
- Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
- Career growth. We offer enhanced support with personal and professional development.
- Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
- All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
- Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience. They create a space for people to exchange ideas, discuss best practice, socialise and build a sense of community.
- Enhanced contributory pension. To support you in saving for the future.
- Interest-free loans. When you need a little extra cash for life events or home improvements.
- Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.
Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.
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