HSBC Global Services Limited
Business Manager - Frontline Performance and Delivery
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Business Manager - Frontline Performance and Delivery
Who is HSBC Innovation Banking?
HSBC Innovation Banking is the power behind the UK’s forward-thinkers, future-makers, and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors, and those working towards IPO, typically within the technology and life science sectors.
Whether it’s comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first-time founders to the funds that back them, and everything in between. We're proud to:
- Accelerate growth for our clients
- Create meaningful connections and communities
- Open a world of global opportunity for entrepreneurs and investors alike.
Here’s to never standing still. Come and join us!
The Value You’ll Add
As a Business Manager within the Frontline Business Performance and Delivery Team, you’ll play a pivotal role in supporting:
- The management, growth, and governance of Frontline Teams
- Relationship Banking
- Strategic Fund Solutions
- The Chief Commercial Office in the UK Innovation Bank
This dynamic position offers variety and the opportunity to work with stakeholders at all levels, both internally and externally.
Key Responsibilities
You’ll be responsible for delivering key business activities, including:
- FTE and budget management
- Governance and risk oversight
- Strategic planning
- Problem-solving
Your ability to exercise discretion and adapt to shifting priorities will drive the Frontline Business agenda forward. This is an ideal midlevel role for those looking to take the next step in their career.
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What You Can Expect
Business Reporting & Analysis
- Respond to ad hoc requests for presentation development, business analysis, and reporting
- Prepare and deliver key reports for:
- Business management
- ExCo (Executive Committee)
- Committees
- Board (e.g., Client & Market Update)
Information Management
- Organise complex information in a clear, strategic, and accessible manner
- Prepare materials for:
- Townhalls
- Internal communications
Headcount & Financial Management
- Own headcount reporting and tracking, ensuring accuracy and timely updates
- Collaborate with Finance to understand and communicate:
- Monthly financials
Governance & Risk
- Own business controls and contribute to the governance framework
- Support periodic audit, regulatory, and compliance activities
- Proactively resolve issues on behalf of the business
Process Improvement
- Work with team members and the business to simplify, improve, and add value to existing processes
- Drive key initiatives to optimise business performance
Stakeholder Engagement
- Represent Frontline Teams in internal forums
- Serve as a delegate for the Head of Frontline Business Performance & Delivery as needed
Requirements
Stakeholder Management
- Proven ability to work with a wide range of stakeholders and senior management across functions
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Technical Skills
- Advanced proficiency in MS Office, including:
- Excel (with Pivot Tables)
- PowerPoint
Innovation Mindset
- Demonstrable knowledge of the Innovation Economy (e.g., fintech, startups, emerging trends)
Resilience & Adaptability
- Comfortable managing multiple priorities, ambiguity, and challenging situations
Time Management
- Strong organisational and prioritisation skills
Communication
- Excellent written and verbal communication skills
Self-Motivation
- Tenacious and proactive
- Ability to work independently
- Takes responsibility for outcomes and drive results
Additional Preference
- Track record of managing business risk and governance activity
Relevant Experience
- Prior experience in a business management role
Location & Working Arrangement
Our home office is located at Finsbury Square, London. We offer hybrid working, so you can flex between home and the office, with a current requirement to be in the office two days per week.
Equal Opportunities Statement
At HSBC, we're committed to creating diverse and inclusive workplaces no matter their:
- Gender
- Ethnicity
- Disability
- Religion
- Sexual orientation
- Socio-economic background
- Age
We are a Disability Confident Leader and will offer an interview to candidates representing these groups who meet the minimum criteria for the role.
If you have a need requiring accommodations or changes during recruitment, contact our Recruitment Helpdesk.
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