Lumo Wallet
Business Onboarding Manager
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Remote | Independent Contractor | Work from Anywhere
We are looking for an enthusiastic, organised and sales-driven Onboarding Manager to join our growing international team on an independent contractor basis.
Lumo Wallet is looking for a Business Onboarding Manager to join our growing international team on an independent contractor basis. This is a fully remote opportunity, allowing you to work from anywhere in the world while collaborating with a dynamic global team. This position offers a small fixed monthly contractor fee together with an attractive commission structure based on sales performance, providing excellent earning potential for the right candidate.
Key Responsibilities
- Manage the onboarding process for new customers from initial contact through to successful activation.
- Build strong relationships with customers and provide an exceptional onboarding experience.
- Identify customer needs and recommend suitable products.
- Drive sales opportunities during the onboarding process.
- Follow up with prospective and existing customers to maximise conversion rates.
- Coordinate with internal teams to ensure a smooth customer journey.
- Maintain accurate customer records and update the CRM system.
- Achieve agreed sales and onboarding performance targets.
- Provide regular progress updates and reports.
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Minimum Requirements
- Approximately 3 years' experience in customer onboarding, account management, customer success, sales or a similar client-facing role.
- Proven sales experience with a demonstrable track record of achieving or exceeding targets.
- Excellent communication and relationship-building skills.
- Strong organisational and time management abilities.
- Comfortable working independently in a fully remote environment.
- Good computer skills and the ability to quickly learn new systems.
- Professional level of spoken and written English.
What We're Looking For
The ideal candidate will be:
- Customer-focused and service-oriented.
- Confident, professional and persuasive.
- Self-motivated and results driven.
- Highly organised and able to manage multiple customers simultaneously.
- Comfortable working with an international team across different time zones.
- Passionate about delivering outstanding customer experiences while achieving sales objectives.
Contractor Engagement
This position is offered on an independent contractor basis. The successful candidate will invoice the company monthly for services rendered and will be responsible for their own taxes and statutory obligations in their country of residence.
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How to Apply
Please submit:
- Your CV to francoi.gouws@lumowallet.com
- A short cover letter outlining your relevant experience.
- A summary of your sales achievements and onboarding experience.
- Your expected monthly contractor fee in USD.
- Your availability, including the number of hours per week you are available to dedicate to the role and your earliest possible start date.
Only candidates with a proven track record in sales and customer onboarding or customer-facing roles will be considered.
We appreciate your interest in our roles and the company. Your CV will be reviewed carefully by our team, and if we are ready to move forward with your application, we will contact you and explain the next steps.
Lumo Wallet is an equal opportunity employer, and we are committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based upon race, colour, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, or any other characteristic protected by law.
We care about the privacy of our candidates and all the data you provide to us is maintained in a secure manner and kept confidential.
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