Business Operations Apprentice

Join our Business Operations team and gain experience across service coordination, operations, procurement, customer service, and business support. This office-based apprenticeship in Birkenhead offers increasing responsibility and career development within a fast-paced engineering organisation.

Wage:

• £15,600 for your first year, then could increase depending on your age
• National Minimum Wage rate for apprentices
• Minimum wage rates (opens in new tab)
• Starting salary of £15,600 per year
• Discretionary annual bonus scheme based on company and individual performance

Training course:

• Business administrator (level 3)

Hours:

• 8.30am - 5.00pm Monday - Thursday and 8.30am - 4.00pm Friday.
• 37 hours 30 minutes a week

Start date:

• Monday 7 September 2026

Duration:

• 4 years

Positions available:

• 1

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Supporting the Service / Project Coordination team with scheduling planned and reactive maintenance activities
• Communicating with customers, engineers, and suppliers to ensure smooth service delivery
• Assisting with resource planning and operational coordination activities
• Responding to telephone, email, and online enquiries in a professional manner
• Maintaining and updating operational systems and records
• Supporting reporting, performance tracking, and data analysis
• Assisting with invoice processing and use of accounting systems (Sage)
• Conducting competitor analysis and supporting business improvement activities
• Helping prepare presentations, reports, and internal communications
• Supporting sustainability initiatives and operational improvement projects
• Providing general administrative support across the Business Operations team
• Contributing ideas to improve processes and efficiency
• Working collaboratively within the apprentice team, sharing ideas and supporting colleagues
• Supporting cyber security compliance and company accreditation requirements
• Meeting and greeting visitors and providing front-of-house support
• Assisting with ad hoc tasks during busy periods and staff absences

Where you'll work

11 ARK ROYAL WAY
LAIRDSIDE TECHNOLOGY PARK
BIRKENHEAD
CH41 9HT

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider:

• RHG CONSULT LTD

Training course:

• Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.