Leaflike Group
Business Operations Coordinator
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Business Operations Coordinator
Business Operations Coordinator – Oxfordshire | £35,000–£42,000
Location: Head Office, Didcot, Oxfordshire (OX11 7WB)
Work Style: Office-Based | Salary: Competitive + Bonus | Culture: Career Progression in a Growing Business
About the Role
Love bringing order to busy operations? At Leaflike Group, we design, create, and maintain exceptional planting schemes for luxury hotels, premium commercial spaces, and iconic buildings across the UK.
We’re now looking for a highly organised Business Operations Coordinator to act as the operational hub of our business. This isn’t a traditional admin job—you’ll coordinate customer communications, supporting our operations teams, managing systems, scheduling, and ensuring our leadership can focus on growth without operational distractions.
If you thrive on creating structure, solving problems, and ensuring nothing slips through the cracks, this could be your ideal role.
Why Join Leaflike?
- Central to the Business: Play a key role supporting every department.
- Varied & Rewarding Work: Daily challenges and opportunities to improve operations.
- Real Responsibility: Own critical processes that keep the business running smoothly.
- Growing Company: Join an ambitious business with long-term growth plans.
- Supportive Team: Part of a family-run, high-standards business with a happy and loyal culture. Our values: Genuine, Happy, Humble, Hustle, Loyal.
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Key Responsibilities
Customer & Operational Coordination
- Answer main office phone lines and manage incoming customer enquiries professionally.
- Manage the shared customer inbox, responding promptly and proactively.
- Build and coordinate weekly maintenance schedules for field teams.
- Support project scheduling, resource planning, and labour coordination.
Systems & Documentation
- Maintain accurate records in Simpro (CRM), business systems, and Microsoft Office.
- Prepare job packs, purchase orders, and operational documentation.
- Generate reports, dashboards, and KPIs for leadership.
Cross-Department Support
- Coordinate customer communication, providing regular project updates.
- Organise meetings, record actions, and ensure follow-through on tasks.
- Support procurement, stock coordination, and supplier administration.
- Identify opportunities to improve systems and efficiency.
- Provide operational support across Projects, Maintenance, Sales, and Procurement as needed.
Requirements
Essential
- Previous experience in operations, coordination, customer service, or business support.
- Exceptional organisational skills with a propensity for planning and coordination.
- Outstanding customer service and communication skills (written and verbal).
- High accuracy and attention to detail.
- Fluent in Microsoft Office (Word, Excel, Outlook)—quick learner for new software.
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Desirable
- Experience with Simpro or job management software.
- Background in construction, facilities management, landscaping, or field services.
- CRM or scheduling/resource planning experience.
- Understanding of operational or service delivery processes.
Mindset
- Proactive attitude—downs blockers and takes ownership.
- Problem-solving mindset with a focus on continuous improvement.
- Thrives in fast-paced environments.
What Success Looks Like (Within Your First Year)
- Outstanding customer communication and response times.
- Enhanced efficiency in maintenance and project scheduling.
- Ensuring leadership actions are consistently followed through.
- Reporting/data accuracy meets business expectations.
- Higher customer satisfaction through proactive updates.
- Significant time saved for leadership via ownership of operational coordination.
Apply If…
You’re the organisational anchor who helps teams ‘click,’ loves operational harmony, and takes pride in making complex processes run smoothly.
Join Leaflike Group—where we’re shaping the UK’s most inspiring green spaces, one project at a time.
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