Neatwork Group
Business & Operations Coordinator
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Business & Operations Coordinator
Location: Rochford, Essex
Salary: £15,000–£25,000 per year, depending on experience and whether full-time or part-time
Hours: Full-time or part-time considered
Working location: Office-based at our Rochford office
Benefits: Free on-site parking
Reporting to: Directors
Neatwork Group is a growing facilities services business providing contract cleaning, grounds maintenance and external cleaning across Essex, London and Kent. As we continue to grow, we are looking for an organised, helpful and proactive Business & Operations Coordinator to support the Directors and help keep the business running smoothly.
This is an office-based role at our Rochford office, working closely with the two Directors and supporting the wider team with admin, client communication, quotes, contracts, staff onboarding, company systems, schedules, marketing and general day-to-day business operations.
This role would suit someone who is organised, confident on a computer, good with emails, creative, and happy to get involved in different areas of a growing business.
The Role
You will play an important part in supporting the Directors with the day-to-day running of the business.
The role will include a mixture of:
- Office administration
- Client communication
- Quote preparation
- Staff onboarding support
- Contract and site setup admin
- Company systems and schedule updates
- Payroll and invoice preparation support
- Marketing and social media
- Creating site folders and keeping records organised
- Supporting the Contracts Manager from the office while they manage sites on the ground
This is not just a basic admin role. We are looking for someone who can help keep things organised, improve how things look, support our clients and staff, and help present Neatwork professionally as the business grows.
Main Responsibilities
- Answer office calls and respond to general enquiries
- Support the Directors with day-to-day admin and business tasks
- Log new enquiries and keep enquiry trackers updated
- Help prepare quotes using company templates and approved pricing
- Make quotes and documents look professional and well-presented
- Send quote emails and follow up outstanding quotes
- Help create and organise client contracts, staff contracts and site paperwork
- Support new contract setups from the office, including client communication, site information, schedules and document preparation
- Work closely with the Contracts Manager, who will manage sites on the ground
- Help send onboarding emails to new cleaners
- Request and chase staff information such as forms, bank details, emergency contacts and ID
- Keep staff files, client files and site folders organised
- Update company systems, schedules and staff/site information
- Help prepare payroll information, including new starters, leavers, extra hours, holidays and changes
- Help create invoices and keep payment notes updated
- Book site visits, deep cleans and one-off jobs once agreed
- Confirm dates, times, access details and job information with clients
- Send completion emails after jobs, including photos and notes where required
- Create and maintain site folders, including basic site information, cleaning specifications, COSHH paperwork and key documents
- Help create marketing materials, client documents and internal templates
- Support with social media, including generating content ideas, creating posts and helping keep Neatwork active online
- Attend sites where useful to capture photos/videos/content for marketing and social media
- Help improve templates, checklists, documents and office systems as the business grows
- Prepare simple updates for the Directors on quotes, contracts, invoices, staff paperwork, marketing and outstanding actions
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About You
We are looking for someone organised, reliable, helpful and proactive.
You should be someone who enjoys keeping things tidy and organised, but also has a creative side and can help make our documents, quotes and social media look professional.
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You should have:
- Previous admin, office, business support, marketing or coordinator experience would be beneficial
- Strong organisation skills and attention to detail
- Confidence using a computer, emails, documents and spreadsheets
- Good written communication skills
- A proactive attitude and willingness to help
- The ability to manage different tasks at the same time
- Confidence speaking with clients, staff, suppliers and managers
- A creative eye for making documents, quotes and marketing material look good
- An interest in social media, content creation or marketing
- The ability to follow templates, checklists and company processes
- Confidence using or learning company systems, scheduling software, accounting software and CRM systems
- A reliable, trustworthy and positive attitude
- The ability to work closely with the Directors and wider team
- Experience in cleaning, facilities management, marketing, social media, payroll admin, invoicing or contract administration would be useful, but the right attitude, organisation and willingness to learn are just as important.
What We Offer
- Salary of £15,000–£25,000 per year, depending on experience and whether full-time or part-time
- Office-based role at our Rochford office
- Free on-site parking
- Pension scheme
- 28 days holiday including bank holidays, pro rata if part-time
- A varied role with genuine responsibility
- The opportunity to work closely with the Directors
- The chance to help shape and improve systems as the business grows
- Involvement in admin, operations, client support and marketing
- Genuine progression opportunities into more senior roles, including operations management as Neatwork continues to grow
- A supportive, ambitious company where good people can build a long-term career
To apply, please send your CV along with a short note explaining why you would be suited to an organised, proactive and creative Business & Operations Coordinator role.
Benefits
- Company pension
- Free parking
- On-site parking
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