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Business Operations Lead, PHOENIX COMMUNITY HOUSING
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Role Overview
This hands-on role acts as a central point of assurance for data accuracy, integrity and governance for Phoenix Community Housing’s Repairs Service. It supports compliance-based activities in a busy work environment. It manages business-critical data activities such as regulatory compliance reporting. We are looking for someone who can do requirements gathering, helping ensure business needs are defined, documented and accurate.
To get ahead in the role you should have experience of working in social housing or a similarly regulated sector. This, coupled with excellent analytical skills, the ability to manage competing deadlines and collaboratively influencing stakeholders will help you excel in the role.
If you are an individual who has a strong understanding of governance, data quality and risk management within a regulated environment - someone who is, or will become, a trusted subject matter-lead, then apply! You’ll be working within a great team of people.
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Application Details
- Closing date for applications is Noon on 30 July 2026
- Interviews scheduled to take place, in person, on Friday 7 August
About Phoenix Community Housing
Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day.
We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards.
We’re based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.
Our new Corporate Plan will help us deliver on our vision of ‘together building a better future for our Phoenix Community’, supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents enjoy good quality, safe and affordable homes.
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Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement.
If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance, so we’d be pleased to talk about part-time flexible working and job-sharing options.
Commitments
Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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