NRG.
Business Operations Manager
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Business Operations Manager
Business Operations Manager
An exciting opportunity has arisen for an experienced Business Operations Manager to join a growing, values-driven organisation. This pivotal role sits at the centre of business operations, offering the chance to influence workplace environments, lead health & safety initiatives, manage key supplier relationships, and enhance the day-to-day experience of employees and visitors.
Reporting into senior leadership, you will play a key role in ensuring workplaces are safe, welcoming, efficient, and aligned with organisational standards. Combining strategic oversight with hands-on operational delivery, this position offers significant responsibility, ownership, and the opportunity to drive continuous improvement across multiple locations.
This role also includes leadership of a small workplace team, making it an excellent opportunity for someone who enjoys developing people while delivering operational excellence.
Key Responsibilities
Workplace Operations
- Oversee the smooth running of workplace operations across multiple sites.
- Create and maintain welcoming, efficient, and well-supported working environments.
- Support workplace activities including onboarding, internal events, and day-to-day office operations.
- Identify and implement improvements to enhance the experience of employees and visitors.
Health & Safety
- Take ownership of health & safety across the organisation.
- Ensure compliance with relevant legislation, policies, and procedures.
- Conduct risk assessments and drive a culture of continuous improvement in workplace safety.
- Provide guidance and support to managers and employees on health & safety matters.
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Supplier & Property Management
- Manage relationships with workplace, facilities, and property suppliers.
- Monitor service performance and ensure high standards are maintained.
- Negotiate and manage contracts to deliver value for money and quality service.
- Oversee the management of office hubs and external workplace facilities.
Governance & Compliance
- Ensure workplace activities align with quality, environmental, and information security standards.
- Support audits, compliance reviews, and continuous improvement initiatives.
- Develop and maintain effective operational processes and procedures.
Budget Management
- Manage workplace-related budgets and expenditure.
- Balance cost control with service quality and sustainability objectives.
- Work closely with finance teams to support forecasting and budget planning.
Leadership
- Lead, support, and develop a small workplace operations team.
- Build strong relationships across the organisation.
- Act as a trusted operational partner to stakeholders at all levels.
About You
To be successful in this role, you will ideally have:
- Experience in workplace, facilities, or business operations management, ideally across multiple locations.
- Strong knowledge of health & safety legislation and compliance requirements.
- Experience managing suppliers, contracts, and service delivery.
- Budget management and cost-control experience.
- A practical, proactive, and solutions-focused approach.
- Strong communication and stakeholder management skills.
- Previous people management or team leadership experience.
- IOSH Managing Safely qualification, or willingness to obtain it.
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What’s on Offer?
- Salary: £44,000 – £50,000
- Competitive pension scheme
- Health cash plan
- Share options
- Discretionary bonus scheme
- Flexible working hours
- 25 days annual leave plus bank holidays
- Supportive and collaborative working environment
- The opportunity to make a tangible impact on how the organisation operates
This role is primarily office-based in Newcastle upon Tyne due to the nature of the position. Occasional travel between other UK locations may be required.
Diversity & Inclusion
NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our mission is to create an environment that:
- Encourages diversity
- Builds on individual differences
- Responds equitably to the needs of all
- Proactively removes barriers
- Promotes fairness through monitoring
- Reflects the communities we serve
- Enforces a zero-tolerance policy for breaches of our Equality and Diversity policy.
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