NextStep
Business Operations Manager
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Business Operations Manager
Business Operations Manager
About NextStep
NextStep connects top consulting talent with high-potential opportunities through smart, AI-powered matching. We partner with ambitious companies across sectors to place experienced professionals in roles where they can have a real impact.
About The Company
Our client is a Series B marketplace business headquartered in London, connecting skilled tradespeople with homeowners and property managers across the UK. With the following achievements:
- £15m Annual Recurring Revenue (ARR)
- 150 employees
- Rapidly expanding supply and demand base
The business is at a pivotal scale growth stage, with a focus on investing in operational systems and processes to support efficient scaling. Backed by a leading European growth equity firm, the company has the following ambitious goals:
- Reaching £50m ARR within 24 months
- Expanding into two new European markets
The Role
As Business Operations Manager, you will serve as the connective tissue ensuring the business operates effectively during critical scaling growth phases. Reporting directly to the COO, this role encompasses:
- A broad portfolio of operational priorities
- Process design, tool implementation, and cross-functional project management
- Performance reporting and operational excellence
This is a hands-on, high-impact role ideal for problem-solvers who thrive in ambiguous environments and enjoy building systems from scratch.
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Responsibilities (What You'll Do)
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Operational Process Improvement:
- Identify operational bottlenecks across Sales, Supply, Customer Success, and Finance
- Design scalable processes to address these bottlenecks
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Project Management:
- Lead and manage cross-functional improvement projects from:
- Initial scoping and stakeholder alignment
- Implementation planning
- Results tracking
- Lead and manage cross-functional improvement projects from:
-
Operational Oversight:
- Own the company’s operating cadence, including:
- OKR (Objectives and Key Results) tracking
- Weekly leadership reviews
- Quarterly planning cycles
- Own the company’s operating cadence, including:
-
Data and Reporting:
- Collaborate with department heads to build and maintain operational dashboards
- Ensure dashboards surface the critical metrics driving the business
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COO Support:
- Assist the COO on special projects, including:
- Market expansion planning
- Vendor selection processes
- Outsourcing decisions
- Assist the COO on special projects, including:
Requirements (What We're Looking For)
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Experience (4–7 years):
- In business operations
- As management consultant
- In a Chief of Staff role within a fast-growing company
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Skills:
- Strong project management能力, comfortable managing multiple workstreams simultaneously
- Ability to hold people accountable to deadlines
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Approach:
- Data-driven problem-solving
- Ability to build and interpret operational dashboards using tools like Looker or Tableau
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Communication:
- Exceptional communicator, capable of working cross-functionally and influencing without direct authority
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Industry Knowledge:
- Experience in marketplace or two-sided platform businesses is a significant advantage
Compensation & Benefits
Financial Offering:
- Base salary: £70,000 – £90,000, based on experience
- Annual performance bonus, aligned with company-wide success
Equity & Long-Term Incentives:
- Share options available in a high-growth, venture-backed business
Welfare & Work-Life Balance:
- Private health cover
- Company pension plan
- Hybrid working model with base in London
How to Apply
- Create a profile at getnextstep.com
- Complete the profile in full to allow our AI-powered matching system to evaluate your background
- Automated matching: The system will evaluate your credentials against the role criteria
- If a strong fit, the role will be connected to your complete profile
- No cover letter required.
- All applications will be handled with strict confidentiality.
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