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Operations Owner
Fulfilment-as-a-Service (FaaS) Platform
About Bezos.ai Bezos.ai is a Fulfilment-as-a-Service (FaaS) platform that connects sellers' sales channels (Amazon, eBay, Shopify) to a global network of warehouse and carrier partners. Our platform orchestrates orders, tracks parcels, and provides sellers with a unified view of their supply chain. We’re a small, AI-native team, scaling rapidly—doubling our business in 2026. Operations is our engine: seamless execution powers seller growth and platform scalability.
Your Mission
Own a meaningful slice of operations end-to-end, building the tools, automations, and playbooks needed to scale without hiring. Your focus: • Daily operational heartbeat: Ensuring tickets are resolved within SLA, reconciling data across systems, and preventing "stuck" or missing orders. • SLA accountability: Holding warehouses and carriers to performance thresholds; reconciling invoices against rate cards. • Scaling smarter: Replace manual tasks with Claude skills/agents, automations (Make/Retool), or dashboards—so the team scales output, not headcount. • Closing the loop: Resolve seller queries fast, uncover root causes, and implement permanent fixes upstream.
Core Pillars
- Keep the flow clean – Reconcile Bezos Platform + WMS + Operations Dashboard daily. Zero unresolved order exceptions.
- Hold the network accountable – Track SLAs for warehouses/carriers; escalate/correct invoices vs. agreed rates.
- Build the machine – Automate tasks with Claude agents, Retool dashes, or Make workflows.
- Close the loop for sellers – Resolve issues, fix causes, and never let problems recur.
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First 90 Days Milestones
Check these off in your first quarter: ✅ Own real-time cross-system reconciliation, eliminating unresolved order exceptions. ✅ Deploy at least one automation skill/agent to remove a manual bottleneck. ✅ Take portfolio ownership of a warehouse/carrier segment, running independent performance reviews/invoice checks. ✅ Drive a key OKR (e.g., despatch rate, resolution time) in the weekly metrics review.
What We’re Looking For (Non-Negotiable)
⚡ AI-native expertise – Beyond chatting with Claude. You’ve built self-running tools (agents, skills) unattended—keep humans in the loop where needed. Portfolio of past work required.
🏗 Autonomous operator – You’ll own complex problems from A→Z with minimal guidance: ahead of the ask, problem-solving creatively.
📊 Numeric & analytical – Degree (or equivalent) in engineering, maths, physics, computer science, or a quantitative specialisation (economics/finance). Evidence of analytical horsepower > department label.
📈 Measurable impact – Point to specific outcomes: reduced costs, faster processes, KPI movement. Not just job descriptions.
🛠 Builder mindset – You don’t just spot issues; you design fixes (tools, automations, process redesigns) that colleagues trust and rely on.
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🚀 Startup-driven – Thrives in ambiguity, owns outcomes, hates narrow remit. All-in for growth.
📝 Clear communicator – Writes concisely, presents findings simply, and easily translates "what’s wrong" into "what to do next."
Nice-to-Haves (Bonus Skin in the Game)
✔ Experience in e-commerce, logistics, 3PL, or supply-chain operations. ✔ Downstream/upstream tech affinity: Python/SQL/JavaScript, Make/Zapier/Retool/Airtable. ✔ SLA-driven relationships with external partners/vendors. ✔ Mentoring: training or leading 1–2 people. ✔ Generous autonomy to shape your contribution with real budget, building with Claude, Make, and Retool daily.
Why You’ll Love It
🔹 Work in a growing, AI-first business where you use tools like Claude, Retool, and Make daily—no legacy constraints. 🔹 Shape your role in cutting-edge facilitation, at the forefront of e-commerce supply—thrilling scale, with genuine impact. 🔹 Entrepreneurial culture: speed + discipline, collaborative chaos that’s fun and secure. 🔹 Impact-driven—not busywork. Measurable growth, remote+strategy hybrid, and room to own outcomes. 🔹 Culture:
- 100% remote (but in-person team-ups monthly).
- Holiday: 25 days + 8 bank holidays.
- Mental health support: Spill + free Headspace membership.
Owning operational excellence at scale, where every fix makes terraformers sold and heroes respected. Build smart, move fast.
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