TikTok
Business Operations Specialist - TikTok Shop (Third Party Associate)
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About the team
The ecommerce industry has seen tremendous growth in recent years and has become a highly competitive space among leading Internet companies. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a new and better ecommerce experience to our users.
The Germany Business Management Team supports the planning, execution, and operational management of key seller- and creator-related business programs. The team works closely with Business, Product, Data, Finance, and Operations teams to ensure that business requirements are translated into accurate system configurations and successfully launched.
You will have the opportunity to participate in impactful projects, gain hands-on experience in ecommerce business operations, and develop practical skills in data management, system configuration, project coordination, and cross-functional collaboration.
Responsibilities
- Support the configuration and execution of key business projects, including Seller Mission, Seller Assignment, Seller Commitment, Creator Mission, Creator Commission, and other seller- and creator-related programs.
- Collect, consolidate, and validate business requirements and configuration data from relevant stakeholders.
- Prepare configuration templates and ensure all required information is complete, accurate, and submitted on time.
- Coordinate with Business, Product, Data, Finance, and Operations teams to support project launches and resolve configuration issues.
- Track project progress, risks, dependencies, and next steps through clear trackers and documentation.
- Conduct pre-launch and post-launch checks to ensure configurations are implemented correctly and identify any required corrections.
- Support data analysis and reporting to evaluate project performance and identify operational issues or improvement opportunities.
- Manage multiple operational projects simultaneously and ensure agreed timelines and quality standards are met.
- Support the standardisation and optimisation of configuration processes, templates, SOPs, and quality-control mechanisms.
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Qualifications
Minimum Qualifications:
- 3+ years of experience in ecommerce, business operations, project management, data operations, or a related field.
- Strong attention to detail and ability to manage large volumes of data accurately.
- Demonstrated ability to work cross-functionally with multiple teams and stakeholders.
- Strong project management skills, with experience managing multiple projects and deadlines simultaneously.
- Data-driven and analytical, with proficiency in Excel or other data-processing and analysis tools.
- Strong problem-solving skills and the ability to identify and follow up on operational issues.
- Excellent English communication skills, both verbal and written.
Preferred Qualifications:
- Experience working for an ecommerce platform, technology company, or digital marketplace.
- Experience in system configuration, business operations, incentive programs, or seller and creator operations.
- Familiarity with SQL, data visualisation tools, or workflow-management tools.
- Experience creating and maintaining operational trackers, SOPs, and project documentation.
- Comfortable working in a highly dynamic, rapidly changing, and entrepreneurial environment.
Important Note
Please be advised that this job posting is on behalf of a third-party agency. This is a 6-12 month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy
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Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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