Business Operations Systems Coordinator

Overview / About us Lumanity is dedicated to improving health outcomes by accelerating and optimising access to life-changing medicines. As a global strategic partner that brings together strategy, evidence, engagement, and technology, we were designed to engineer breakthrough value to tackle our clients’ toughest challenges by revolutionising how value is generated, demonstrated, and communicated. Responsibilities / Position overview The Business Operations Systems Coordinator delivers accurate and timely operational support across key business systems, ensuring data integrity, compliance, and smooth process execution throughout the project lifecycle. Working within established procedures under moderate supervision, the role coordinates with internal teams and external partners, supports month‑end revenue recognition, and escalates issues when necessary to maintain service quality. (Data Governance) Supports cross-system data accuracy (NetSuite/Kantata) throughout the project lifecycle. Helps identify and correct data issues to maintain data integrity. (Stakeholder Management) Supports coordination and communication between internal teams, external partners, and other key stakeholders to ensure alignment on priorities, timelines, and deliverables. Assists in gathering and documenting stakeholder requirements, feedback, and concerns, escalating issues to senior team members when necessary. (Project Management) Supports proactive, timely management of system data and effectively manages workload of delegated tasks, in turn helping drive best practice behaviours. (Financial Acumen) Helps ensure accurate monthly revenue recognition in the business by supporting Project Managers through month-end activities, working closely with senior stakeholders and the Finance Delivery team. (Problem Solving) Assists in identifying operational issues by gathering relevant data, analysing root causes, and proposing practical solutions under guidance from senior team members. (Risk Mitigation) Provides accurate and timely operational support across business systems, proactively identifying and mitigating risks while ensuring data integrity, compliance, and effective coordination with stakeholders to maintain service quality throughout the project lifecycle. Qualifications College diploma / Sixth Form A-levels or equivalent; formal occupational training or certification preferred. 1–2 years of related work experience in system administration and governance. Experience using NetSuite / Kantata preferred Basic to intermediate proficiency in role-specific tools, systems, or equipment. Developing analytical skills with attention to detail in routine and moderately complex tasks. Clear and concise communication skills (written and verbal) with ability to follow instructions. Reliable in meeting deadlines and maintaining quality standards under moderate supervision. Ability to work within established processes and adapt to minor changes in workflow. Benefits Competitive salary Bonus Pension Private Healthcare Dental Cover Enhanced Eye Care Cover Electric Car Scheme Staggered working hours 25 days holiday allowance + Bank Holidays