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Business Process Analyst (Continuous improvement & Process Mapping Specialist)
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Business Process Analyst (Continuous Improvement & Process Mapping Specialist)
Contract – Till end of the year
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We’re looking for a Business Process Analyst / Specialist to join MBNL’s Operational Excellence team within Legal, Governance & Operational Excellence. This role supports MBNL’s transformation into a best-in-class Infrastructure Manager by defining, mapping, and improving end-to-end business processes across the organisation.
Why this role matters
Clear, standardised processes are essential to delivering safe, efficient, and high-quality services across MBNL’s mobile infrastructure. You’ll help identify inefficiencies, improve flow, and embed consistent ways of working across BT EE and Three through strong process mapping and value stream analysis.
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Responsibilities for the Business Process Analyst include:
- Facilitate value stream mapping workshops with cross-functional teams
- Capture and document end-to-end “as is” processes
- Produce high-quality BPMN 2.0 process models (GBTEC BIC preferred)
- Identify waste, risks, and inefficiencies across processes
- Design “to be” process improvements and future state options
- Define business rules, exceptions, and decision logic
- Support embedding of processes into day-to-day operations
- Maintain and improve the MBNL process landscape
- Deliver multiple workstreams at pace with high attention to detail
The successful Business Process Analyst will have:
- Strong BPMN 2.0 process modelling experience (essential)
- Experience in value stream mapping and process improvement
- Ability to produce detailed process documentation at pace
- Strong stakeholder engagement and workshop facilitation skills
- Lean / continuous improvement mindset
- Experience with process tools (GBTEC BIC or similar)
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Desirable
- Experience in regulated or process-driven industries (e.g. automotive, pharma, aerospace)
- Lean / continuous improvement environments
- Telecoms or infrastructure experience
If you are a hands-on process specialist who enjoys working in detail while improving the bigger picture and you’re confident facilitating workshops and turning complex processes into clear, structured models, then please apply.
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