The Business Readiness Consultant

The Business Readiness Consultant plays a pivotal role in ensuring the seamless integration of our payroll engine into the Moorepay ecosystem. This role is responsible for shaping and executing the business readiness strategy that underpins a smooth and risk-mitigated transition of the product into operational service.

You will lead and coordinate business readiness activity across the organisation, working closely with Product, Development, Business Services, Customer Support, Implementation, and Professional Services teams to ensure the solution is thoroughly tested, understood, and ready for deployment. A key aspect of the role is the leadership and operational oversight of a Kochi-based team of four Business Readiness Testers, ensuring high-quality execution of integration and user acceptance testing (UAT) activities.

This role ensures that system changes, integration outcomes, and new capabilities delivered through the product meet our business and customer expectations. In collaboration with the Operational readiness manager, you will support the creation of testing frameworks, quality assurance processes, and readiness plans, ensuring colleagues and customers are fully prepared for the transition. Through strong communication, stakeholder management, and a proactive approach, the Business Readiness Consultant helps ensure Moorepay delivers a reliable, compliant, and high-quality payroll experience as the product becomes a core part of our service offering.

This is a full-time, 2-year fixed-term contract role working on a hybrid basis with 3 days per week in Swinton.

Key responsibilities:

• Ensure a clear process is in place and executed for business-initiated change, with seamless transfer from product and development teams, through the operational teams and to the end customer.
• Plan and manage product user acceptance testing (UAT) for product changes (including fixes), ensuring they meet the required standards and are ready for deployment.
• Understand new features and fixes so release management testing can be executed thoroughly to mitigate risk.
• Maintain and make use of standard delivery methodology including standard test scripts and deployment frameworks.
• Create and deliver a feedback loop to product, development and implementation to drive continuous improvements to quality.
• Develop and execute plans to prepare the operation, colleagues, and customers for upcoming changes, ensuring smooth deployments.
• Collaborate with colleagues to update all relevant collateral, to reflect new changes and enhancements.
• Partner with the learning and development manager to update and develop training materials to support new product launches and system changes.
• Provide regular, value-add reporting on testing and change activity.
• Keep up to date by owning self-knowledge on product developments and associated payroll legislation to ensure that change and deployment is current and compliant.
• Involvement in trials/beta rollouts, ensuring business objectives for trial phases are achieved.
• People management, supporting a high-performing team.