National Energy System Operator
Business Readiness Manager
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About The Role
National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.
Due to continuous growth, we are looking for a Connections Operations Business Readiness Manager to join us at NESO. This role is responsible for ensuring that changes driven by Connections Reform, policy development or system enhancements are effectively translated into operational delivery within Connections Operations.
The role acts as the bridge between policy, product and operations, ensuring that new processes, systems and requirements are:
- clearly defined
- operationally fit for purpose
- implemented consistently and effectively
- understood and embedded across the team
The role will ensure that Connections Operation team is fully ready to deliver changes across people, process and systems, while also providing operational insight and feedback to upstream teams to improve the design and implementation of reform and policy initiatives.
Key Accountabilities
- Lead the end-to-end business readiness within Connection Operations for all Connections Reform and policy changes, ensuring smooth and timely implementation.
- Translate policy and system changes into clear operational processes, controls and guidance.
- Define and deliver training strategies and materials for new processes and system enhancements.
- Work closely with Digital / Product teams to ensure system changes align with operational needs.
- Establish and maintain clear governance for change implementation.
- Ensure changes are delivered in a controlled and sequenced manner, avoiding operational disruption.
- Identify opportunities to simplify, streamline or improve processes following implementation.
- Drive a culture of continuous improvement, ensuring lessons learned are captured and applied.
Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.
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About You
An ideal candidate will have:
- Proven experience in business readiness, change delivery or operational transformation.
- Proven ability to translate policy or system changes into operational processes.
- Experience working across product, policy and operational teams in complex environments.
- Strong understanding of process design, systems adoption and change management.
- Ability to influence stakeholders and provide constructive challenge to upstream teams.
- Excellent communication skills, with the ability to explain complex changes clearly.
- Highly-organised, with ability to manage multiple concurrent change initiatives
What You'll Get
A competitive salary of £70,000 - £80,000 dependent on experience and capability. As well as your base salary, you will receive a bonus of up to 15% of your salary for stretch performance, 28 days annual leave as standard, and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
Benefits
NESO's flexible benefits programme provides you with more flexibility around your health, lifestyle and protection benefits, here's just a few available:
- Flexible Bank Holidays & Holiday Trading
- Additional Birthday Day Off
- Cycle to Work Scheme, Retail & Gym Discounts
- Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance
About Us
At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030.
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In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always acting in the best interests of all energy users.
Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thinking and public value.
The time to deliver is now. Join the energy transformation and help shape the future.
Your energy. Our future. Together
National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.
More Information
This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.
Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitment process where everyone has the opportunity to show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds. If this role sparks your interest but you're not sure you tick every box, we still want to hear from you.
We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.
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