CNA Hardy
Business Relationship Consultant
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Business Relationship Consultant – London
At CNA Hardy, great people don’t just join us – they grow with us, lead with purpose, and help shape the future of our business and the insurance industry. We exist to help businesses navigate an unpredictable world through the expertise, integrity, and commitment of our people. Every role contributes to protecting businesses, livelihoods, and communities, giving our people the opportunity to make a meaningful and visible impact.
The Role
We are currently hiring for a Business Relationship Consultant in our London office to act as the key link between business stakeholders and Technology & Operations. You will ensure business needs are clearly understood, prioritised, and delivered successfully through initiatives and projects.
What You’ll Be Doing
- Stakeholder Engagement: Build and manage strong relationships across the business, acting as a trusted point of contact for Technology & Operations collaboration.
- Demand Management: Capture, assess, and prioritise business requests, ensuring each initiative is clearly defined, justified, and aligned to business needs.
- Delivery Coordination: Work closely with development teams and project stakeholders to ensure work is delivered effectively and in line with agreed priorities.
- Change & Project Support: Support the end-to-end lifecycle—from business case development to project delivery and adoption across the business.
- Risk and Relationship Management: Identify risks and issues early, manage escalations, and influence stakeholders to drive positive outcomes, balancing priorities across multiple regions.
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What We’re Looking For
To excel in this role, you must have:
- Extensive industry experience in Business Analysis or related roles within Technology or Operations environments.
- Insurance market knowledge, particularly with underwriting processes and familiarity with commercial or specialty insurance environments.
- Proven stakeholder management expertise, including the ability to influence, negotiate, and engage stakeholders at all levels across global teams.
- Experience working across project and change lifecycles, with a track record of supporting successful delivery outcomes.
- Strong analytical and communication skills, with excellent written and verbal ability. Must also demonstrate the ability to manage multiple priorities effectively.
Why Join CNA Hardy?
We foster a dynamic, inclusive, and evolving workplace where your voice matters. Our core values ensure everyone feels valued, respected, and empowered to contribute ideas. We prioritise balance and investing in our people, offering:
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✅ Flexible hybrid working ✅ Competitive compensation and benefits package ✅ Clear pathways for growth through learning, mentoring, and performance recognition ✅ Opportunities for development to help you achieve your full potential ✅ Long-term opportunities aligned with personal and career aspirations
The Company
CNA Hardy is a leading specialist commercial insurance provider for brokers within Lloyd’s and company markets. We offer:
- A portfolio of innovative, market-leading products and highly specialised coverage tailored for businesses of all sizes globally.
- Local expertise and dedicated international support, covering over 200 countries and territories.
- Partnerships with brokers globally, delivering bespoke solutions across our network of offices in:
- Belgium
- Denmark
- France
- Germany
- Italy
- Netherlands
- UK (Birmingham, Glasgow, Manchester, and London
Founded as Lloyd’s Syndicate 382, we are now part of CNA Financial Corp, one of the largest US-based Property & Casualty insurance companies, trusted for 125+ years. We serve businesses worldwide—from the US, Canada, and Europe.
"Our clients trust us because we understand their risks. Together, we deliver tailored solutions that protect their livelihoods."
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Jessica, London
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