CNA Hardy
Business Relationship Director
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At CNA Hardy, great people don’t just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry. We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.
The Role
We are currently hiring for a Business Relationship Director in our London office. This is a senior, highly strategic role responsible for partnering with key business areas including Claims, Finance and Actuarial/Risk, ensuring that IT & Operations delivers aligned, high-impact outcomes.
What You’ll Be Doing:
- Strategic partnership: Act as the primary point of contact between business units and IT & Operations, aligning technology delivery with business goals.
- Stakeholder engagement: Build and influence strong relationships with senior business leaders, ensuring alignment on priorities, strategy and outcomes.
- Demand shaping: Identify, prioritise and develop high-value business initiatives, supporting business case development and solution design.
- Service delivery oversight: Ensure optimal service levels across IT & Operations, acting as an escalation point and resolving performance or service challenges.
- Leadership & collaboration: Lead cross-functional teams, bringing together business and technical stakeholders to deliver solutions and improvements.
- Communication & reporting: Provide regular updates to senior leadership on plans, performance and operational outcomes across assigned areas.
- Innovation & insight: Monitor industry trends and recommend innovative solutions to enhance operational and business performance.
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What We’re Looking For:
- Business acumen: Strong understanding of insurance operations, business processes and strategic priorities.
- Technology awareness: Knowledge of IT capabilities and how to leverage them to deliver business value.
- Stakeholder management: Proven ability to influence and build credibility with senior leaders across business and technology functions.
- Communication skills: Ability to translate complex technical concepts into clear, business-friendly language.
- Strategic thinking: Experience advising at senior level, shaping direction and influencing key decisions.
- Delivery focus: Strong programme and project management capability, with experience handling multiple priorities.
- Relationship building: Ability to establish trust and collaboration across functions in a matrix environment.
- Continuous improvement mindset: Awareness of market trends and ability to bring forward innovative ideas and solutions.
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Why Join CNA Hardy?
Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives.
Our employees and their families are important to us. That’s why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success. We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.
The Company
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.
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