Coventry City Council
Business Relationship Partner
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Business Relationship Partner
Digital Services Business Relationship Partner
About Our Values
In line with our One Coventry Values, we commit to representing our communities within our workforce. We prioritise inclusivity and diversity of thinking across all aspects, particularly encouraging applications from:
- Minority ethnic communities
- LGBT+ individuals
- Disabled and neurodivergent professionals
Our core values include:
- Open and fair – We prioritise transparency, fairness, and justice
- Nurture and develop – We empower growth in ourselves and others
- Engage and empower – Collaboration drives successful outcomes
- Create and innovate – We embrace new methods to drive progress
- Own and be accountable – We take responsibility to deliver quality
- Value and respect – Diversity and inclusion are at our core
About the ICT & Digital Service
Coventry City Council’s ICT & Digital service is a dynamic and innovative team driving key digital solutions for the organisation, city, and external partners. Our role includes:
- Supporting 5500+ corporate users through digital technology
- Managing 400+ servers, 300+ systems, and related infrastructure
- Delivering ICT support for schools and educators
Beyond Council operations, we advance Digital Coventry, a strategy aligned with national goals to position Coventry as a hub for:
- Innovation in business, education, and living standards
- Smarter technology, including 5G, AI, AR, VR, and automation
- Collaborative projects through national movements like LocalGov Digital
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The Role: Digital Services Business Relationship Partner
As a Digital Services Business Relationship Partner, you will:
- Bridge the gap between Digital Services teams and the wider Council business
- Ensure seamless digital service delivery, maintaining high user satisfaction
- Proactively identify improvements in user engagement and communication
- Lead innovative campaigns to align digital solutions with business needs
- Translate priorities, incidents, and updates clearly to stakeholders
- Oversee daily service management – quality assurance, incident resolution, and evolving technology alignment
Mandatory requirement: Applicants must hold the Right to Work in the UK. Sponsorship is not available for this role.
Who We’re Looking For
We seek a structured, relationship-driven professional who:
- Understands and communicates business requirements to technical teams
- Drives collaboration between IT and end-users for optimal service outcomes
- Identifies and capitalises on opportunities for deeper user engagement
- Designs and executes targeted communication strategies
- Ensures accountability for reliable, high-quality service delivery
Guaranteed Interview Scheme
Get help with your application
Your very own career expert that helps elevate your application to the next level.
As part of our inclusion mission, Coventry City Council offers guaranteed interviews to job seekers who:
- Meet minimum role criteria, and identify with one of:
- Current or former Armed Forces veterans
- Individuals currently or previously in care
- Those who self-identify as disabled or have a long-term health condition
Note: While AI tools are useful, authenticity matters most. Please ensure your application reflects your real skills and experiences.
Why Coventry?
Coventry is a vibrant, creative city with a history of progressive social change, tolerance, and ingenuity. Join the 5,100+ diverse workforce and contribute to an organisation that thrives on:
- Innovation through challenge and collaboration
- Inclusive leadership rooted in honesty and excellence
- Reputation and community impact through world-class services
As a member of our team, you’ll gain:
- Competitive benefits (see coventry.gov.uk/council-vacancies)
- Opportunities to shape outcomes you’re proud of
- A commitment to mutual growth from a council that values its people
Next Steps
For full eligibility and application guidance: 📄 [Download the Job Description & Person Specification](attachments.pdf]] 📄 Refer to the full Coventry City Council Application Process]
Coventry City Council – Empowering people to deliver for communities.
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