Business Sales Executive

Responsibilities

• Lead and manage all aspects of store operations, including kitchen, staffing, scheduling, and inventory management.
• Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives.
• Foster a positive and inclusive work environment by coaching, training, and developing team members.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Managing product availability and waste including kitchen.
• Handle customer inquiries, feedback, and complaints with professionalism and empathy.
• Prepare and analyse financial reports, including P&L statements and budget forecasts, to track performance and identify areas for improvement.
• Collaborate with other departments, such as marketing and supply chain, to implement company initiatives and achieve business objectives.
• Lead B2B sales efforts, including identifying and securing new business opportunities.
• Responsible for corporate revenue generation and maintaining strong client relationships.
• Ensure daily in-store transactions are completed accurately and efficiently.
• Explore and implement local loyalty discount partnerships with other businesses in the area.
• Advise customers on product ranges, ingredients, and sourcing.
• Quote prices, credit terms, delivery schedules, and payment arrangements.
• Arrange delivery and installation of goods where applicable.
• Conduct follow-up visits to ensure customer satisfaction and secure repeat business.
• Maintain accurate records of sales and handle customer complaints professionally.
• Stay informed about product developments and suggest improvements.
• Assess departmental workflows and their interrelationships to improve efficiency.
• Study work methods and procedures, compute standard times, and recommend cost-saving measures.
• Manage service purchases, client payments, and contractual arrangements.
• Collaborate with senior staff to define product/service offerings and set sales targets.
• Conduct market research and analyse customer feedback on products, pricing, and packaging.
• Compile and analyse sales data to inform marketing campaigns and promotional activities.
• Manage customer accounts and ensure high levels of service.
• Recruit and train junior sales staff.
• Produce strategic reports and recommendations for senior management.
• Monitor competitor activity and stay current with industry trends.