National Highways
Business Services Co-ordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the job
Here at National Highways, we are looking to recruit a Business Services Co-ordinator to join our Business Services Team in the Midlands region. This role encompasses delivery of a broad range of administrative activities to support our regional Operations directorate.
Working in a busy administration team, you will be ensuring that workforce planning tools and systems are kept up to date, supporting local workforce planning activities, finance and HR processes and requirements. Because of this, excellent communication skills, time management, adaptability, prioritising, flexibility, and organisation is crucial.
- Engage with customers, both verbally and in writing, in response to enquiries and complaints.
- Ensure that customer contacts and correspondence are drafted and completed to the required performance standards for quality and timeliness. Customer contacts & correspondence includes Customer Enquiries, Complaints, and Ministerial Correspondence.
- Build and maintain relationships with internal and external stakeholders to facilitate collaborative working.
- Collation of statements of evidence and providing CCTV images where available.
- Processing of invoice payments in accordance with National Highways Policies and Procedures.
- Provision of effective administrative support to the business. A broad ranging accountability which may include executive and project support, support to meetings and conferences, and management of supplies and consumables.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About you
- Excellent written and verbal communication skills
- Excellent time management and organisational skills
- Flexibility and adaptable to changing priorities - ability to work in a fast-moving environment to tight deadlines
- Experience in the use of business information and document management systems - Microsoft Office packages - mainly Outlook, Word, PowerPoint and Excel (essential) and Oracle applications or similar
- Previous experience within an administration environment.
About us
Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.
We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.
External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills