Close Brothers
Business Services Executive
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Overall Summary
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join Close Brothers Motor Finance Team where you will supports partner hubs, dealer partners and wider retail teams with a range of central tasks. Working as part of the Business Services team our ideal team member will have previous customer service skills with excellent attention to detail.
Responsibilities
Partner Support:
- Support dealer & broker set-up, including sanction checks and FCA licence checks.
- Update partner details and make sure systems are kept accurate.
- Manage commission changes and complete daily and monthly checks.
- Complete dealer funding checks and provide clearance.
Customer & Regulatory Support:
- Complete Motor and Premium Data SARs and support other GDPR and customer-related work.
- Review Experian (credit file) disputes and communicate the outcome clearly.
- Keep customer credit files updated accurately.
- Support customers through the Right to Withdraw process, from first contact to settlement quote and payment.
- Supporting financial crime team, completing required sanctions checks, transaction monitoring and SAR completed as required
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Daily Tasks:
- Handle phone queries from the business, hubs, dealers, customers and third parties.
- Stay on top of emails and post.
- Monitor and update HPI (Hire Purchase Investigations) activity.
- Prepare management information reports for key stakeholders, including Compliance as and when required.
Risk & Compliance
- Ensuring all governance and compliance requirements are met.
- Carrying out reporting and reviewing activities as required by audit or regulatory bodies.
- Adhering to segregation of duties and four eyes checks where required and resources permit.
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:
- Strong customer service skills, ideally gained in a busy or high-pressure environment.
- Good attention to detail.
- Ability to manage several tasks at once and think quickly.
- Able to prioritise work and meet deadlines.
- Strong communication skills.
- Able to work well both in a team and on your own.
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.
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About Us
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers
To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541
To find out more about our benefits:
https://www.closebrothers.com/employee-benefits
To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group
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