Twinings
Business Services Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Application Deadline: 6 August 2026
Department: Facilities
Location: Andover
Description
Great People Work Here
Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values individuals and will encourage you to contribute to the team? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, Twining Ovo delivers.
We’re looking for people who don’t just come here to do their work, but who have a genuine interest in the brand and a commitment to doing their best work. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.
This role is responsible for the accountability and ownership of the Andover site soft services. It plays a critical part in delivering a great first impression of the company. The BSM will oversee all employee and visitor facing areas and support the corporate culture through hospitality and operational excellence. In addition, the role will dedicate approximately 30–40% of its time supporting the Head of Facilities with capital projects, workplace improvements, and site regulatory compliance requirements.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Lead and inspire the Business Services team (2 direct, 4 indirect), driving operational excellence and outstanding service delivery.
- Partner with Executive and senior stakeholders as a key member of the Facilities Leadership Team to shape workplace strategy and site operations.
- Drive workplace transformation projects, including office moves, space planning, and workspace optimisation.
- Own CAPEX and OPEX budgets, deliver robust forecasting, cost control, and investment proposals.
- Develop and present business cases for strategic workplace initiatives and capital investments.
- Oversee facilities operations, ensuring the seamless delivery of services and timely resolution of requests.
- Manage supplier spend and approvals through SAP, ensuring governance, compliance, and value for money.
- Lead business communications related to workplace services, projects, and operational changes.
- Collaborate across functions to deliver high-impact facilities and workplace improvement initiatives.
Skills, Knowledge and Expertise
- Proven people leader with experience building, developing, and motivating high-performing teams.
- Track record of delivering complex facilities and workplace projects on time and within budget.
- Experience within a fast-paced international FMCG environment is advantageous.
- Strong stakeholder management skills, with the ability to influence and partner effectively across all levels, including senior leadership.
- Excellent communication and interpersonal skills, with a collaborative and customer-focused approach.
- Strong understanding of workplace and office operations, facilities management, and service delivery.
- Ability to balance multiple priorities, manage competing demands, and consistently meet challenging deadlines.
- Highly organised and detail-oriented, with strong administrative and planning capabilities.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- Yearly bonus based on personal contribution and financial performance
- Flexible working options
- 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
- Onsite Gym and Wellbeing Centre
- Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
- Pension scheme with your contributions matched for up to 10% of your salary
- Cycle to work scheme
- SimplyHealth Cash plan
- Onsite Staff shop and online staff discounts
- Electric Car Scheme
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location