Business Solutions Specialist – Innovation

Why Ryan? Competitive Compensation and Benefits Home Office Stipend Business Connectivity Reimbursement (Phone/Internet) Gym Membership or Equipment Reimbursement LinkedIn Learning Subscription Flexible Work Environment Tuition Reimbursement After One Year of Service Accelerated Career Path Award-Winning Culture & Community Outreach The Business Solutions Specialist will play a key role in supporting innovation, transformation, and technology-enabled business initiatives across the organization. This role is ideal for a motivated and tech-savvy professional with experience in business analysis, stakeholder engagement, operational improvement, and emerging technology solutions. Working closely with practice areas, operational teams, and cross-functional stakeholders, you will help identify business challenges, gather and refine requirements, support innovation intake processes, and contribute to the development and implementation of workflow automation, process optimization, and AI-enabled solutions. This role is heavily focused on innovation and transformation rather than traditional process improvement. The successful candidate will support multiple concurrent initiatives, assist in developing proof-of-concept solutions, and help bridge the gap between business needs and technology-enabled outcomes in a collaborative and fast-paced environment. Duties and responsibilities, as they align with Ryan’s Key Results People Build strong working relationships with business stakeholders, practice areas, and cross-functional teams. Maintain effective communication across innovation and transformation initiatives. Collaborate with operational teams to identify business challenges and opportunities for technology-enabled improvements. Support alignment between business priorities, innovation initiatives, and solution delivery activities. Client Engage with practice areas to gather, document, and refine business requirements and use cases. Support innovation intake and discovery processes across multiple business functions. Assist in identifying opportunities for workflow automation, operational optimization, and AI-enabled solutions. Support the development, testing, and deployment of proof-of-concept initiatives and pilot solutions. Coordinate meetings, workshops, follow-ups, and project activities across multiple concurrent transformation initiatives. Assist stakeholders in translating operational challenges into scalable and practical business solutions. Value Support innovation and transformation initiatives that improve operational efficiency and business effectiveness. Contribute to projects focused on workflow automation, modernization, and enterprise AI capabilities. Assist in mapping current-state processes and supporting future-state solution design. Track project timelines, deliverables, dependencies, and implementation activities across multiple workstreams. Prepare presentations, status updates, reports, and supporting documentation for stakeholders and leadership teams. Analyze operational data, business feedback, and process pain points to support decision-making and continuous improvement efforts. Stay informed on emerging technologies, automation trends, and enterprise AI developments relevant to the business. Support the Business Solutions and Innovation team with additional strategic and operational initiatives as required. Other duties as assigned. Education and Experience Bachelor’s degree or equivalent experience required (Business, Technology, Operations, Information Systems, or related field preferred) 2–5 years of professional experience in business analysis, innovation, transformation, operations, or technology-enabled business support roles Experience gathering business requirements and working with cross-functional stakeholders is preferred Exposure to workflow automation, operational transformation, or AI-related initiatives is strongly preferred Experience supporting proof-of-concept or pilot initiatives is considered an asset Preferred Skills Business analysis and requirements gathering Stakeholder engagement and relationship management Strong analytical thinking and problem-solving capability Innovation and technology curiosity Process optimization and workflow improvement mindset Project coordination and multitasking ability Strong written and verbal communication skills Ability to work effectively in fast-paced and evolving environments Interest in emerging technologies, automation, and enterprise AI Strong organizational skills and attention to detail Ability to adapt quickly and take initiative in ambiguous environments #Li-hybrid Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry. Ryan employees are given the freedom to do their best work in the way they work best. With a clear understanding of expectations and accountabilities, our employees are given ownership of their time and flexibility to meet the demands of their professional and personal lives. Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records. Equal Employment Opportunity/Affirmative Action/Accommodation Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran or any other protected status under applicable law. It is Ryan's policy to make reasonable accommodation for qualified individuals with disabilities. Please contact our People Group at 972.934.0022 or peoplegroup@ryan.com if you are interested in applying and need assistance to submit your application, or if you are interested in a position and believe you may require a reasonable accommodation in order for you to perform its essential functions. Click here to view the entire EEO poster and supplement. Notice to Canada Candidates – In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Canadian Human Rights Act, Ryan ULC will provide accommodation, accessible formats and communication supports for the interview upon request. Ryan welcomes and encourages applications from people with disabilities. Please access our Privacy Notice in relation to this at the following link for additional information on how we protect and handle personal information. 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