Lucideon
Business Support Administrator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Business Support Administrator
Business Support Administrator – Assurance
Join Lucideon CICS Ltd! as a Business Support Administrator – Assurance in our team of experts delivering verification and certification services to clients across various industries.
This role supports both Lucideon CICS Ltd and Lucideon CICS Ireland Ltd, providing structured administrative backing to keep our processes, records, and client documentation at the highest possible standard.
Who You Are
Are you self-motivated, meticulous, and enjoy accidental-free, audit-quality administrative work? Do you thrive in efficient, structured environments and take pride in professional accuracy? If yes, this could be the role for you:
- Organised, proactive disruption-avoider
- Professional, diligent, and client-centric troubleshooter
- Enjoys collaborative service without losing focus
Job Purpose
The **Business Support Administrator – ** Assurance provides critical administrative support for the Certification and Verification teams, with a dual focus:
- Supporting client and auditor operations through documentation control
- Enabling auditors to focus on key activities without administrative bottlenecks
- Ensuring ensuring certification credentials, compliance, and verification statuses are accurate, complete, and meet deadlines.
Responsibilities
Certification Administration
-
Audit Project Coordination:
- Review schedules and update business databases with site visit dates and deadlines
- Track client submissions (submitted reports, corrective actions, auditor feedback)
-
Client Documentation Lifecycle:
- Receive, store, monitor Visit Reports, Correction Plans, and Auditor Confirmations
- Maintain certificate status records, ensuring renewals/reissues on target with no gaps
- Process months’ worth of test results administratively:
- Verify against client orders
- Cross-check report readings
- Update results in the system
- Prepare and issue final documentation
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Licensing & Compliance Updates:
- Complete annual Product Conformity Licence reviews
-
Training Support:
- Organise logistics including booking rooms, refreshments, and diplomatic event halls
- Ensure courses lists and itineraries match attendee confirmations
- Compile and distribute training materials and course packs
- Issue certificates upon course completion
Verification Project Support
-
- Review, store, and maintain **client report and statement packs**- Final QC checks of Verification Reports and Opinions before issue
General Business Administration
-
Manage datasets in specialist systems, including:
- OMnet (perhaps for order/update tracking)
- SharePoint (for team/process documentation)
- Accreditation Bodies’ portals
- Competent Authority portals
-
Internal Training Documentation:
- Support content creation for new processes
- Maintain records of compliance and practice guidance
-
Supply Support to Team:
- Handle ad-hoc requests ensuring timely Triple C compliance (Consistent, Clear, Corroborated)
Qualifications & Experience
Formal: Primary requirements for the job’s exacting compliance needs:
-
GCSE English (Grade 5/C or above): For report writing and client communication
-
GCSE Maths (Grade 4/C or above): For numerical accuracy in results processing
-
Undescribed designation but an administration, support or aptitude qualification (desirable)
Experience: Must-have:
- Experience in administrative/frontline support roles
- Proficiency in Microsoft Word and Excel.
Advantageous:
- Database experience (training provided).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Required Skills & Qualities
- Exceptional literacy & numeracy: Absolutely essential for fine detail and number-checking.
- Infallible attention to accuracy: Precision at every stage.
- Fat-judgmental organisation & time-awareness: The most critical skill for meeting certification deadlines (including time-triggers to avoid lapses).
- Stern communication: Both writing and speaking must be clear for risk avoidance.
- Learning mindset & agility: Staff at every existing level must use your insights as an advantage.
- Dependable, professional, client-defending: Carry off the role as if it were your own reputational credit on the line.
Collaboration with high volume: Be a positive force whose name colleagues trust and clients respect.
Core Features and Benefits
-
Permanent Post (not short-term tensest diversion)
-
37 hours per week
- Office-based at: Stoke-on-Trent, Penkhull
- Standard operating hours: Monday–Friday
-
Creatively constructed benefits
- Comprehensive 25-day annual leave plus all UK bank holidays (including 3 weeks in December)
- Pension scheme booster (employer matches up to 5% of salary)
- Full health services including:
- Private Medical Insurance
- Medical Cash Plan
- Life Assurance cover: Protection up to 4× base salary
- Mental Health Support via in-house first aiders
Ready to Take on This Role?
Then apply now to be the backbone of our Certification & Verification teams.
In this varied yet crucial role, your skillsets in accuracy, communication, and collaboration will ensure our processes provide credentialed reassurance to stakeholders.
Find out more by applying today. [insert application details]
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills