NHS Scotland
Business Support Administrator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Business Support Administrator
Administrative Support Officer (GMS Contract Team) – NHSGGC Primary Care Support Services
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across clinical and non-clinical roles. Our services span acute hospitals, primary care, community health, and mental health, supporting a population of over 1.15 million (and 2.2 million when including regional and national services).
About the Role
An exciting opportunity has opened within our Primary Care Support Services to contribute to a transformational change programme. This role evolves to adapt to new needs and will be influenced by the Renfrewshire HSCP Sustainable Futures review. You’ll need to be flexible, responsive, and collaborative across primary care, health, and social care services.
The post holder will provide key administrative support to the GMS Contract Team, led by the General Practice Support & Development Manager. Core responsibilities include handling daily operational tasks while ensuring smooth business delivery for the General Medical Services (GMS) Contract across NHSGGC.
Duration, Location & Working Pattern
- Fixed-term contract: 18 months (full-time)
- Location: JB Russell House / Gartnavel Royal Hospital
- Working hours: Monday to Friday (standard office hours)
Key Responsibilities
- Provides high-level administrative and personal support to the GMS Contract Team, prioritising workload effectively
- Acts as the primary point of contact for the service, handling:
- Telephone and email enquiries from NHSGGC staff, members of the public, and external agencies
- Directing and prioritising correspondence where required
- Drafts complex external/internal responses by interpreting information under direction, with guidance on conclusive correspondence
- Proactively manages mail systems (paper and electronic):
- Logging, allocating, and progress-chasing correspondence under broad leadership
- Monitoring and responding to the GMS Contract Team’s generic mailbox in a timely and independent manner
- Assists with project coordination, providing high-level administrative support to ensure objectives are met
- Authorised PECOS signatory for:
- Processing orders and receiving purchase orders in the Management Information System (MIS)
- Verifying accuracy and completeness of received items (including external contract work and equipment) in accordance with Board Standing Financial Instructions
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Knowledge, Training, Qualifications and Experience Required
Essential
- Administrative expertise: Broad knowledge of systems, procedures, and data handling, with an ability to prioritise and manage workloads effectively
- Healthcare environment experience: Previous work in primary or secondary care roles
- GP Contract & General Practice knowledge: Understanding of relevant processes and systems
- Work under pressure: Ability to handle ad-hoc requests and be responsiveness
- Strong interpersonal skills: Exceptional communication, negotiation, and support abilities
- Microsoft Office proficiency:
- Advanced skills in Word, Excel (including data analysis), PowerPoint, Outlook, and Microsoft Teams
What We Offer
Supportive Employee Policies
- Comprehensive Employee Assistance Programme
- Cycle to Work Scheme
- Educational bursaries
- Extensive learning and development opportunities
Get help with your application
Your very own career expert that helps elevate your application to the next level.
NHS Scotland Benefits
- Annual leave: 27+ days (plus public holidays) increasing with service
- NHS Pension Scheme (including life insurance benefits)
- Salary Sacrifice Car Benefit Scheme
- Enhanced pay for public holiday shifts
- NHS-wide discounts on products and services
- Confidential employee support (counselling and psychological therapies)
Next Steps & Our Commitment
To apply, we encourage a genuine reflection of your skills and motivations—AI-assisted preparation is permitted for planning, but your responses must be personal. Applications relying heavily on AI-generated content risk withdrawal.
We value flexible working opportunities where feasible. For roles noted as "various" working hours, we encourage applications for flexible arrangements.
NHSGGC is committed to equality, diversity, and inclusion, welcoming applicants from all backgrounds.
As a Forces Friendly Employer, we recognise and support skills from the Armed Forces Community throughout the recruitment process.
Important note: Effective 1 April 2026, the Agenda for Change (AfC) working week reduces to 36 hours from 37. Part-time roles will adjust pro-rata, with corresponding pay increases to maintain total earnings.
For application inquiries or recruitment process details, contact:
Tracy Ward / Colette McKenzie Email: [Recruitment Contact]
Portals or login issues? Contact [support email] first.
Your application should show your unique perspective—let us get to know the real you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills