Health Data Research UK (HDR UK)
Business Support Administrator
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Purpose of the post
We require the services of an experienced and highly organised Business Support Administrator who will be a key member of the HDR UK team.
The post holder will be responsible for managing complex diaries, coordinating meetings and activities, and ensuring the smooth day-to-day operation of the technology team. They will organise Technology team meetings, including away days, and coordinate travel, accommodation, and logistics to support the effective delivery of the team's priorities.
By building strong working relationships, anticipating business needs, and providing efficient administrative support, the Business Support Administrator will play a key role in enabling the Technology leadership and wider team to operate effectively and achieve their strategic objectives.
Main responsibilities
- Provide proactive executive and administrative support to the Interim Chief Technology Officer and the Technology Strategic Advisor.
- Manage complex diaries, prioritising appointments and coordinating meetings with internal and external stakeholders.
- Ensure all information relating to diary entries (e.g. contact information, meeting history, attendees, and telephone numbers) are recorded accurately
- Monitor and respond to emails where appropriate and in a timely manner
- Accurately formatting letters, emails, and other correspondence as required
- Manage logistics for all travel, book flights, train tickets, taxis, accommodation, meeting venues
- Co-ordinate team meetings and activities including room bookings, invites, preparation of agenda, and circulating papers
- Assist in the planning of team events by booking venues, compiling responses, and helping to ensure the smooth running of the event.
- Provide administrative support for invoicing and expenses as and when required
- Provide administrative support to the wider Technology team, working closely with finance and procurement teams and other Business Support Administrators.
- Build effective working relationships across HDR UK and with external stakeholders, maintaining confidentiality and exercising sound judgement.
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Planning and Organising
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- Plan and coordinate multiple activities, balancing competing priorities while supporting the Technology leadership and wider function. The post holder will work independently, adapting to changing priorities to ensure effective delivery. The postholder will when required travel to team away days to provide on-site support to their smooth delivery.
Problem Solving
- Use initiative and sound judgement to resolve administrative issues, manage competing demands and identify when matters should be escalated.
Decision Making
- Make day-to-day operational decisions relating to diary management, meeting coordination, travel arrangements and administrative activities, escalating more complex issues where appropriate.
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