North Northamptonshire Council
Business Support Administrator
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About The Role
The Educational Inclusion and Partnerships Team fulfil the statutory duties of the local authority pertaining to children and young people of statutory school age including Elective home Education (EHE), Children Missing Education (CME), Child Employment and Entertainment (CEE), securing 6th day provision following Permanent Exclusion and investigations for the offence of failing to secure regular school attendance.
To support the delivery of these duties we require a Business Support Administrator to:
- Provide and disseminate information.
- Input, manipulate and retrieve data.
- Maintain, develop and enhance services to service users; and
- Act as a key point of contact.
What will you be doing?
Principal Responsibilities
- Support Management with the production, manipulation and maintenance of data using a variety of IT systems.
- Thorough knowledge of processes, systems and procedures associated with the service area.
- To interact with colleagues, supervisors, managers, other service areas and the public.
- Scheduling and coordination of own work, taking responsibility for the completion of tasks within internal, external, and statutory timescales.
- Jobs require a normal level of courtesy and effectiveness in dealing with other people. Should be able to ask questions, seek clarification and exchange information using tact and diplomacy.
- May contribute at a team level to monitoring resources, providing statistical information and be involved in delegated project work. Some individual judgement will be required.
- Undertake additional tasks to support the Business Support Manager in accordance with the role and functions of the post.
About You
- GCSE, NVQ Level 2 or equivalent in a relevant subject and/or Experience at administrator level
- Appropriate level of literacy and numeracy.
Allocating, managing, monitoring resources
- Coordinate the provision of resources and office supplies to minimise waste and maintain the effective operation of the service area.
Operating Equipment
- Operate and guide others in the use of more detailed office equipment and software to provide an effective service to the public, internal service users and to meet service requirements.
The team
- Participate in team development activities and assist, coach and mentor less experienced colleagues and team members in the performance of routine tasks to support the achievement of individual and team performance and development objectives.
Electronic Filing and retrieving documents
- Operate and set up a range of filing and retrieval systems for the team to maintain an effective service to the service users.
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Record Keeping
- Accurately maintain a wider and more complex range of manual and computerized records/management information systems providing guidance to others to meet service standards and support efficient service delivery.
Providing Clerical and other support/guidance to service users
- Provide administrative and/or secretarial support and guidance on specific issues to internal and external service users to support efficient service delivery requirements.
Handling enquiries and queries and undertaking reception duties
- Handle a wide range of more detailed queries referred by other colleagues and provide a point of contact for service user feedback to meet service standards. Where appropriate, undertake reception duties, answering telephone and face to face enquiries and signing in visitors to meet service standards.
Dealing with formal correspondence
- Sort, refer, respond to standard correspondence, where appropriate, to ensure that service standards are met.
Undertaking research and project work
- Work on general implementation of projects as identified by supervisors to meet service delivery requirements.
Provide Management Information
- Gather data and financial information related to the work area to support in the production of management reports and information on service performance to meet service area requirements.
Building Professional relationships
- Initiate and build a wide range of positive professional relationships with colleagues, internal and external service users to deliver the service to required standards.
Producing Documents
- Produce a wide range of more detailed documents and may support less experienced colleagues in the production of documents to support efficient service delivery.
Planning and managing diaries and meeting schedules
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Plan, coordinate and implement personal diary and meeting schedules, with supporting documentation to ensure that business is completed within service standards and meets business requirements.
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Keep immediate manager fully briefed and updated on all meetings and events to facilitate effective business delivery.
Health and safety awareness.
Appropriate level of data protection, security and confidentiality awareness.
Ability to utilise IT systems including manipulation of data.
Ability to produce written reports.
Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
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Why choose us?
We Offer a Vibrant Working Environment With
- A competitive salary
- A pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- Lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- Generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- Hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About Us
Our Values and Behaviours
Our Values Define Who We Are And How We Operate, By Forming The Foundation For How We Interact With Our Customers, Colleagues And Provide Our Services. They Are Also At The Forefront Of Our Decision Making And Delivery And Are
- Customer-focused
- Respectful
- Efficient
- Supportive
- Trustworthy
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
Disability Confident Employer
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council
Armed Forces Community
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Further information can be found at Jobs and careers | North Northamptonshire Council
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