Business Support Administrator

Murray Recruitment are recruiting a Business Support Administrator for our client based in Glasgow. This is an exciting opportunity to join a growing and well-established organisation operating within a specialist technical services environment, supporting customers and operational teams across the UK.

Role Overview

Working as part of the Business Support team, the successful candidate will play a key role in ensuring the smooth coordination of customer service, engineering support, and administrative operations. This position requires a proactive and organised individual who thrives within a fast-paced environment and can effectively manage multiple priorities while delivering a high standard of customer service.

Key Responsibilities

• Respond to customer, engineer, and subcontractor enquiries via telephone and email, ensuring queries are resolved efficiently
• Coordinate engineer and subcontractor attendance for reactive callout and breakdown works in line with customer requirements
• Raise purchase orders for materials and subcontractor services as required
• Allocate and issue tasks to mobile service engineers through the IFS system
• Identify and organise materials, subcontractor services, and plant hire requirements for planned maintenance works
• Prepare quotations and annual maintenance contracts using company templates for customer issue and review
• Collate and verify engineer timesheets for payroll and costing purposes
• Maintain and update company systems including IFS, PeopleHR, and Assure H&S
• Order stationery, PPE, and office supplies as required
• Provide general office administration support including scanning, mail handling, travel booking, and document management