The role also involves building and maintaining effective working relationships across multiple agencies, whilst upholding strict confidentiality standards.

Due to the nature of the work, the post-holder will be exposed to information relating to potential harm and risk to children, requiring professionalism, resilience, and a compassionate approach at all times.

The role will be based in Woking, Surrey, with some flexibility for home working.

Main Responsibilities

• Screen and process referrals and Multi-Agency Partnership Enquiries (MAPE), ensuring correct allocation to relevant professionals
• Prioritise incoming work, identifying and escalating urgent safeguarding concerns in line with procedures
• Accurately record, maintain, and cross-reference data using clinical systems and NHS Spine
• Liaise with partner agencies to request and share information, supporting multi-agency working
• Provide signposting advice to the public on health and support services
• Maintain databases, update records, and support data quality through regular cleansing activities
• Manage incoming and outgoing correspondence, including emails and letters
• Support meetings through scheduling, minute-taking, and distribution of documentation
• Coordinate administrative processes for safeguarding activities (e.g. strategy meetings, case conferences, MARAC), ensuring records and actions are logged and communicated
• Order supplies and provide general administrative support across the team
• Provide flexible support to the wider safeguarding team and undertake additional duties as required

The Ideal Candidate

Essential:

• Good general education to at least GCSE level or equivalent, including Maths and English
• Administrative experience in a busy, customer facing environment
• Excellent customer services skills
• Accurate and efficient keyboard skills
• High levels of computer literacy – to include a good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
• Ability to work as part of a team
• Effective interpersonal and communication skills, both verbal and written
• Good telephone manner
• Polite and helpful customer service skills
• Ability to work with discretion, sensitivity and maintain confidentiality
• Good planning and organisational skills and ability to meet deadlines
• Ability to prioritise and manage workload in busy environment

Desirable:

• Minute taking
• Knowledge of clinical systems or databases

Other requirements:

• The successful applicant will need to be a car driver

About The Company

Please see attached Job Description for full Personal Specification.

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year, guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn't happen often, sometimes a role is very popular and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can. As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Attached documents