Scendea
Business Support Administrator
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The Role
Scendea is seeking a Business Support Administrator to join our UK team in a 12-month fixed-term position. The role is full-time, Monday to Friday during standard office hours, and will be based at our Bishop’s Stortford office, with an anticipated start date of September 2026. This position reports into the Business Support Manager.
The successful candidate will be a highly organised professional with experience in systems administration, strong multitasking abilities, and excellent attention to detail.
Role Requirements
- Complete administrative and daily office tasks autonomously, including placing orders and bookings within budget (e.g. travel arrangements), preparing meeting materials, reordering and restocking office consumables, and providing general administrative support to the wider team.
- Conduct regular inventory and audit checks of office procedures, including updating and maintaining accurate records, sometimes of a confidential nature.
- Identify and support the development and implementation of Environmental, Social, and Governance (ESG) improvements within the office.
- Coordinate and maintain software systems and processes to ensure accuracy, including extracting information from the Customer Relationship Management (CRM) System and Quality Management System (QMS) to support the Business Development and Marketing teams, as well as policy updates.
- Support recruitment administration, including induction and onboarding processes for new starters.
- Support Business Development team with travel coordination, event booking, meeting generation, and administrative tasks.
- Identify and support the development and implementation of efficient processes, tools, and reporting to continually improve operational effectiveness and promote excellence and productivity in daily tasks.
- Run reports to extract essential information for day-to-day operations and monitoring and escalating non-adherence to contractual agreements.
- Maintain effective intra-office communication, including distributing internal communications to the wider team.
- Act as the primary point of contact and lead communicator with external suppliers.
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Skills and Experience
- Bachelor’s Degree (or equivalent)
- A minimum of one year’s experience in a similar role.
- Competent proficiency in Microsoft Office Suite (Outlook, Excel, and Word)
- Strong interpersonal and professional communication skills, both written and verbal.
- Adaptable, flexible and enthusiastic team member, able to work both independently and collaboratively.
- Ability to multi-task in a fast-paced environment
- Highly organised, proactive, and able to demonstrate initiative.
- Strong sense of integrity, with the ability to manage sensitive and confidential information with discretion and professionalism.
- Exceptional attention to detail, with a service-oriented attitude.
- Experience with Client Relationship Management (CRM) or HR systems would be advantageous.
The Company
Scendea is an international product development, regulatory, and compliance consulting group delivering market-leading scientific expertise & regulatory solutions, to advance healthcare innovation worldwide. We are passionate about delivering strategic and operational support to clients, with a strong commitment to problem-solving and redefining customer service. Our goal is to streamline the product development process, reduce time-to-market, and minimise overall development costs.
With a current team of over 50 staff based in the US, UK, Netherlands, and Australia, Scendea is undergoing a period of significant growth, with the addition of new service lines to facilitate the delivery of expert and strategic global regulatory and compliance consulting services to our rapidly growing client base. We are equally committed to making a positive impact on society by managing our environmental impacts and contributing to a low-carbon economy. Our inclusive work culture values transparency, ethical collaboration with clients, and employee involvement in key decision-making processes, ensuring that our team is respected, supported, and engaged.
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Benefits Package
- A competitive salary.
- Generous bonus program, which rewards success.
- 26 days’ annual leave entitlement plus public holidays and discretionary additional days leave for birthday and work anniversaries.
- Employer pension contribution.
- Provision of Private Healthcare insurance.
- Access to Employee Assistance Programme.
- Employee Ownership Trust Scheme.
- A challenging and stimulating position for a dynamic and competent scientist, looking to contribute to a growing business and a rapidly expanding team.
- Coaching, mentoring and support of your continuous learning, and professional development within a highly recognised international team.
As a Scendea Employee
Part of what makes Scendea successful is the highly motivated people who work for us and their enthusiasm for what we do and stand for. We recruit individuals whose passion, drive, integrity and customer orientation shines through. You are a motivated individual who can instil trust and confidence in our customer relationships whilst having a natural aptitude for getting the best out of people internally. You will inspire others through your commitment, motivation, expertise, professional manner and always placing the customer at the centre of everything you do.
Eligibility & Conditions
Applicants must reside and be eligible to work in the UK without the requirement for sponsorship now or in the future.
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