Business Support Apprentice

As a Business Support Apprentice, you'll be trained on and responsible for (but not limited to) general office administration, including filing, scanning, stock checking and re-ordering; order entry to CRM system and job card creation; use of Sage Intacct; maintaining an equipment calibration schedule; maintaining the lorry PMI schedule; ensuring first aid training is valid; logging in/out of all tooling; updating social media platforms in line with current projects; answering of the phone in a polite and professional manner; and adhering to company procedures and policies. You’ll develop your skills alongside various members of the team, learning a variety of duties and supporting the whole business to continued growth. You’ll be taught and mentored by supervisors who are well versed in the job role and industry, to achieve your full potential and share in the company’s success.

Requirements

• GCSE in Maths & English (grade A*-C/9-4)
• Interest in engineering
• Good at Maths
• Ability to listen/learn and use own initiative
• Punctual and able to get to the workplace in the morning
• Ability to travel to the workplace.

Responsibilities

• General office administration, including filing, scanning, stock checking and re-ordering
• Order entry to CRM system and job card creation
• Use of Sage Intacct
• Maintaining an equipment calibration schedule
• Maintaining the lorry PMI schedule
• Ensuring first aid training is valid
• Logging in/out of all tooling
• Updating social media platforms in line with current projects
• Answering of the phone in a polite and professional manner
• Adhering to company procedures and policies
• Gain professional knowledge and skills through specialist training
• Write letters or emails
• Create proposals
• Perform financial processes
• Record and analyse data
• Choose the most appropriate IT solution to suit the business problem
• Update and review databases
• Record information and produce data analysis
• Produce accurate records and documents including: emails, letters, files, payments, reports and proposals
• Make recommendations for improvements and present solutions to management
• Draft correspondence, write reports and review others' work
• Maintain records and files, handle confidential information in compliance with the organisation's procedures
• Coach others in the processes required to complete these tasks
• Exercise proactivity and good judgement
• Make effective decisions based on sound reasoning
• Deal with challenges in a mature way
• Seek advice of more experienced team members when appropriate
• Build and maintain positive relationships within their own team and across the organisation
• Demonstrate ability to influence and challenge appropriately
• Become a role model to peers and team members, developing coaching skills as they gain area knowledge
• Demonstrate good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms
• Use the most appropriate channels to communicate effectively
• Demonstrate agility and confidence in communications, carrying authority appropriately
• Understand and apply social media solutions appropriately
• Answer questions from inside and outside of the organisation, representing the organisation or department
• Complete tasks to a high standard
• Demonstrate the necessary level of expertise required to complete tasks and apply themself to continuously improve their work
• Review processes autonomously and make suggestions for improvements
• Share administrative best-practice across the organisation
• Apply problem-solving skills to resolve challenging or complex complaints
• Take responsibility for initiating and completing tasks, manage priorities and time in order to successfully meet deadlines
• Positively manage the expectations of colleagues at all levels and set a positive example for others in the workplace
• Make suggestions for improvements to working practice
• Manage resources e.g. equipment or facilities
• Organise meetings and events, take minutes during meetings and create action logs as appropriate
• Take responsibility for logistics e.g. travel and accommodation
• Use relevant project management principles and tools to scope, plan, monitor and report
• Plan required resources to successfully deliver projects
• Undertake and lead projects as and when required