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Business Support Apprentice (Customer Service and Sales)
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Rebound are looking for their next apprentices! Are you eager to learn, looking for a career with a company that has a great track record of supporting apprentices to success? Working alongside the sales team, the role includes sourcing products, pricing & delivery schedules, quotes, liaising with suppliers and producing purchase orders.
Key Responsibilities & Accountabilities:
- Liaising with suppliers to source parts for customers
- Generate and process sales quotations
- Generate and process sales purchase orders
- Provide general administrative support to the sales team
- Liaise internally in order to optimise quality of service, business growth and customer satisfaction
- Liaise internally in order to resolve issues with both customers and suppliers including, when required, any financial issues
- Provide customer support, representing the Company in a professional manner at all times
- Liaise with suppliers to obtain pricing and delivery schedules
- Expedite purchase orders and record shipping details and delivery schedules
- Ensure all sales administration is completed to a high standard and in a timely manner
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEST BERKSHIRE TRAINING CONSORTIUM
Business administrator (level 3)
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- Write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
- Able to choose the most appropriate IT solution to suit the business problem.
- Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including:
- Emails, letters, files, payments, reports and proposals.
- Makes recommendations for improvements and present solutions to management.
- Drafts correspondence, writes reports and able to review others' work.
- Maintains records and files, handles confidential information in compliance with the organisation's procedures.
- Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement.
- Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
- Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation.
- Demonstrates ability to influence and challenge appropriately.
- Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
- Uses the most appropriate channels to communicate effectively.
- Demonstrates agility and confidence in communications, carrying authority appropriately.
- Understands and applies social media solutions appropriately.
- Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard.
- Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
- Is able to review processes autonomously and make suggestions for improvements.
- Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
- Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
- Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
- Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
- Manages resources e.g. equipment or facilities.
- Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
- Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report.
- Plans required resources to successfully deliver projects.
- Undertakes and leads projects as and when required.
Training schedule
The apprentice will work towards the Business Administrator Level 3 Standard.
- They will attend training either at WBTC offices in Newbury one day a month, and have a monthly training and review meeting.
Desirable qualifications
- GCSE in:
- English (grade 4 or C)
- Maths (grade 4 or C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
This role will involve phone and email contact, so you must be a confident communicator who enjoys talking to people.
We are looking for new applications. If you have previously applied for this role, you will not be short-listed.
There is flexibility on the start date for the right candidate.
From our founding in 2003 we always have been and always will be passionate about service, as most recently demonstrated by our continuous operation throughout the recent pandemic. We support clients from a range of industries and sectors including:
- Aerospace & Defence
- Audio visual
- Automotive
- Cloud
- Datacentres
- Energy
- Industrial
- Medical
- Transportation
We believe that all our clients, regardless of size or location, deserve the best levels of focus with the opportunity to access true global market pricing and availability.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Rebound are keen to support the ongoing training and development of the team.
There will be the opportunity for career progression for an apprentice who is eager to achieve and be successful in their role.
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