Business Support Apprentice

• Communication

  • Support internal communications such as staff newsletters
  • Assist with external communications including tenant newsletters, annual reports, and surveys
  • Log complaints and compliments in SASSHA

• Tenant and Community Engagement

  • Help deliver snap surveys and tenant questionnaires
  • Support Equality, Diversity, and Inclusion (EDI) activities
  • Assist with community engagement through the charity shop

• Governance and Participation

  • Support resident and stakeholder consultation activities
  • Help ensure communications are clear, accessible, and inclusive
  • Identify and share ideas for service improvements
  • Work with external organisations as directed by the HR & Governance Manager

• Housing Management

  • Support the Housing Team to deliver a courteous, efficient, and effective service to customers covering all aspects of the Association’s Business, including tenant liaison, general enquiries, and communal inspections.

Off-the-Job Training

• Training Provider: THE LEARNING FOUNDRY LIMITED
• Training Course: Business administrator (level 3)

Course Contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation to write letters or emails, create proposals, perform financial processes, record, and analyse data.
• Produces accurate records and documents including emails, letters, files, payments, reports, and proposals.
• Exercises proactivity and good judgement, making effective decisions based on sound reasoning.
• Builds and maintains positive relationships within the team and across the organisation.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms.
• Completes tasks to a high standard and demonstrates the necessary level of expertise required to complete tasks.
• Takes responsibility for initiating and completing tasks, manages priorities, and time to successfully meet deadlines.
• Uses relevant project management principles and tools to scope, plan, monitor, and report.

Training Schedule

This training schedule has not been finalised. Check with the employer if you’ll need to travel to a college or training location for this apprenticeship.

Qualifications and Skills

Desirable Qualifications

• GCSE in:
  • Maths and English (grade A*-C/4 and above)

Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Patience

Company Overview

We are a small, community-based housing association operating in South Sefton. We own over 440 properties, mostly located in Seaforth and Waterloo. The Association was formed in 1969 by a group of volunteers committed to changing the appalling housing conditions that faced many local families at the time.

Benefits

• 25 days annual leave (excl. statutory holidays) rising to 27 days after 2 years’ service and 30 days after 5 years’ service
• Social Housing DC Pension Scheme (with 8% employer contribution)
• 3 x Salary life assurance cover for DC Pension Scheme members

Salary

Your earnings can increase over time with an apprenticeship. Find out about potential future pay.

Application Information

The contact for this apprenticeship is: THE LEARNING FOUNDRY LIMITED
The reference code for this apprenticeship is VAC2000043497.
Closes in 4 days (Friday 24 July 2026 at 11:59pm)
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