Business Support Apprentice - Studentjob.co.uk

Mears Careers National Apprenticeship Scheme is designed to empower and challenge you; you will be trusted with real work and responsibility from the outset. During your apprenticeship you will have a fantastic opportunity to earn while you learn and will receive formal training coupled with working alongside our skilled workforce who will inspire and train you in the practical elements of the trade.

About the role:

An enthusiastic apprentice who will work under the direction, guidance and supervision of an experienced mentor to support the delivery of excellent refurbishment, repairs and maintenance service, whilst working to achieve a number of skills and qualifications.

The employee will be working based out of our Coatbridge office. The primary responsibility will be taking customers calls. This is done individually but there is a team around for support and advice throughout the working day.

Accountabilities:

• Receiving inbound calls from customers/service users
• Sending and responding to email communication
• Logging and investigating repairs.
• Completing assignments - apprenticeship. (2 hours a day provided towards working on assignments)

These assignments will be customer service based and will often where possible relate to the work they are currently doing within their job role.

Key Criteria:

• Strong attention to detail and ability to manage multiple tasks.
• Good organisational skills and the ability to work under pressure.
• Effective communication skills, both written and verbal.
• A positive and proactive attitude towards learning and development.
• Strong IT skills, including Microsoft Office (Excel, Word, Outlook).
• Willingness to work within a team environment and support colleagues.
• Be able to establish and maintain good customer/client relationships
• Understanding of the functions of Microsoft Office 365 - word, excel, outlook

Benefits:

You will of course have access to our many benefits designed to save you money and benefit you as a colleague at Mears Group:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Chrome book provided - So you can study with the right equipment
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more

All our roles require candidates to have the right to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Vickie Rudge (Vickie.Rudge@mearsgroup.co.uk)

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

#Jobster