Find an apprenticeship
Business Support Apprentice
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Business Support Apprentice
This role provides direct administrative and business support to the General Manager, helping to ensure the smooth day-to-day running of the business. We're looking for a motivated and organised Business Support Apprentice to join our growing team. This role is perfect for someone who enjoys being organised, helping people, learning new skills and being involved in lots of different areas of a business.
You'll work closely with the General Manager, supporting a wide range of business activities and gaining exposure to how a growing business operates. This is a unique opportunity to learn directly from senior management while developing valuable skills across Operations, HR, Compliance, Customer Service and Business Administration. You'll gain real-world experience supporting our Operations, HR, Compliance and Customer Service functions while working towards a recognised Business Administration qualification.
This is not a traditional administration role. You'll be involved in a variety of business functions including Operations, HR, Compliance, Customer Service and Business Support, making this an excellent opportunity to gain broad business experience. No two days are the same at Rapid IT, and you'll play an important role in helping the business run smoothly.
What You'll Be Doing
- Supporting the day-to-day administration of the business
- Working alongside and supporting the General Manager on a variety of business projects and initiatives
- Helping to prepare driver schedules and job information
- Ensuring collection paperwork is prepared and communicated correctly
- Liaising with drivers to ensure they have the information required for upcoming jobs
- Answering incoming telephone calls and directing enquiries
- Assisting with employee training records and administration
- Supporting onboarding and new starter administration
- Helping maintain company records, documents and filing systems
- Assisting with purchasing and supplier administration
- Monitoring shared inboxes and responding to enquiries
- Supporting ISO, ADISA and Health & Safety administration
- Assisting with customer orders and dispatch administration
- Supporting order processing, packing and shipment preparation where required
- Maintaining spreadsheets, trackers and internal systems
- Supporting projects and business improvements across the company
- Assisting in other areas of the business when needed
What We're Looking For
- Organised and able to manage multiple tasks
- Good communication skills
- Confident using computers and Microsoft Office
- Positive attitude and willingness to learn
- Reliable, punctual and professional
- Able to work independently and as part of a team
- Comfortable speaking to customers, suppliers and colleagues
- Keen to develop a long-term career in business administration
- A proactive attitude and willingness to take ownership of tasks
- Someone who isn't afraid to ask questions and learn from others
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
WYRE STREET
PADIHAM
BURNLEY
BB12 8DF
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
BURNLEY COLLEGE
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Day-release training will take place at Burnley College.
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Communication skills
Organisation skills
Administrative skills
Team working
A DBS check will be carried out before your start date.
Working at Rapid IT
Our Vision
A world where no tech is wasted – and every device creates opportunity.
Our Mission
Make tech go further. Cut waste. Create impact.
Our Values
- Fast. Clear. Customer Focused
- Be Trusted
- Create Impact
- Back the Underdog
- Always Improve
We're a purpose-driven company that believes in second chances – for tech and for people. As part of our team, you'll be supported to grow, learn and thrive.
https://www.rapidit.co.uk (opens in new tab)
Full support and training throughout your apprenticeship
- Career progression opportunities
- Friendly, inclusive team environment
- Experience across multiple departments
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This role offers an excellent opportunity to build a long-term career within Rapid IT. As the business continues to grow, there may be opportunities to progress into roles such as:
- Office Administrator
- Business Support Coordinator
- Compliance Coordinator
- Operations Administrator
We're looking for someone who wants to learn, develop and become an important part of the future of the business.
The contact for this apprenticeship is:
BURNLEY COLLEGE
Themis
Themis@burnley.ac.uk
01282 733005
The reference code for this apprenticeship is VAC2000036573.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills