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Business Support Apprenticeship
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If you want to learn the skills involved in supporting a business to deliver an excellent service to its customers and make an impact on local people’s lives, this is the job for you! In this role you will develop into a Business Support professional and make a difference to thousands of people in South Yorkshire. What to know more? Read here.
Wage
£24,413 a year
Minimum wage rates (opens in new tab)
Pay will be reviewed on performance
Training course
Business administrator (level 3)
Hours
Monday - Friday, hours to be confirmed.
37 hours a week
Start date
Monday 17 August 2026
Duration
1 year 6 months
Positions available
1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
With RNN Group support, this Apprenticeship will give you expert training alongside the South Yorkshire Pension Authority to develop you into a professional Business Support Administrator.
This role will specifically develop your administration skills alongside increasing your knowledge of the pension sector and providing a refreshing and varied career.
This Apprenticeship will support you to be able to carry out the below duties & tasks:
Analysis, Reporting & Documentation
- Organise information to agreed procedures by filing, data entry, checking/matching data etc to ensure accurate records are maintained.
- Prepare and dispatch a range of routine documents to meet the daily priorities in their area of responsibility.
Service Delivery
- Carry out administrative and/or support activities to contribute to the smooth running of the team.
- Receive and respond to everyday enquiries from customers to provide a timely, courteous and efficient service to others.
Planning & Organising
- Organise routine meetings, make arrangements and booking under clearly defined instructions and maintain diaries.
- Help to prepare straightforward materials to assist in the effective organisation of internal/external activities.
- Assess the range and volume of work to be undertaken for the days ahead and plan to ensure it is completed to time and to an appropriate standard.
Finance /Resource Management
- Follow set ordering procedures to ensure adequate, low value supplies and resources are available to meet office/work unit requirements.
Work with others
- Receive visitors and provide routine information in a courteous manner, to promote a positive image of the team.
Organisational Values
- To uphold the values and behaviours of the organisation in self and others.
Equality & Diversity
- To work inclusively, with a diverse range of stakeholders, and promote equality of opportunity.
Health, Safety & Wellbeing
- To maintain high standards of Health, Safety and Wellbeing at work and take reasonable care for the health and safety of self and others. To have regard to and comply with the safeguarding policy and procedures as appropriate.
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Where you'll work
Oakwell House
Beever Court
Pontefract Road
Barnsley
S71 1HG
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
RNN GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
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Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard.
Functional Skills Maths Level 2 (if required).
Functional Skills English Level 2 (if required).
Monthly online sessions and termly face-to-face taught sessions.
Essential qualifications
GCSE in:
Maths & English (grade A*-C/9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Other requirements
Ensure you can travel to the place of work for the working hours stated above.
South Yorkshire Pensions Authority is a unique organisation within the Local Government Pension Scheme as the only democratically accountable single purpose pension organisation in the UK. We are both a local authority and a pension fund. You can view lists of the Councillors who have chaired the Authority and the individuals who have held statutory roles running the Authority through its history SYPA and its pension fund have a history which has seen them at the forefront of many developments and debates within the Local Government Pension Scheme and the wider pensions industry. This role will see you become apart of this history, enabling you to provide a service that supports thousands of local residents and employers/employees.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Full-time employment and progression to higher education.
The contact for this apprenticeship is:
RNN GROUP
Lorraine
lorraine.savage@rnngroup.ac.uk
07713319356
The reference code for this apprenticeship is VAC2000043961.
Closes in 19 days (Monday 10 August 2026 at 11:59pm)
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