Birmingham Children's Trust
Business Support Assistant
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Birmingham Children’s Trust is going from strength to strength.
We are the largest provider of family support and social care services for children, young people and families in the country. Our goal is to become a centre of excellence in both social care and family support. By choosing to work for us, you will be part of a supportive, dynamic service contributing to our service improvement journey to ‘Outstanding’.
We have an exciting opportunity within our Business Support Service for a full time Business Support Assistant to join our Family Time and Conference Service, providing essential support to the reception function and the day to day running of our Family Time and Conference Centres.
This will involve meeting and greeting internal and external customers, resolving customer enquiries face to face and over the telephone, room bookings, processing of post, updating children’s records, supporting with building enquiries and opening and closing of buildings.
We are looking for a committed person who has excellent communication skills and is passionate about delivering high quality customer service. You will be, organised, have good attention to detail, able to work effectively within a dedicated team environment, can problem solve, work on your own initiative and be able to deliver the role with a flexible approach.
Key skills we will be looking for in your personal statement include:
- An understanding of customer service
- Good literacy and numeracy skills
- The ability to communicate in person and/or in writing, a variety of information to a range of people
- The ability to work flexibly as part of a team environment, providing cover when needed to ensure continuity of service provision
- The ability to work with some initiative and little supervision
- The ability to work under pressure including meeting deadlines and dealing with interruptions
- The ability to cope with situations where there is an emotional demand arising from the work being undertaken
- The ability to manage a process, ensuring accurate and timely outputs
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What you can expect from us:
- Being part of a positive, supportive, ‘can-do’ service and wider Trust
- We are a forward thinking, innovative organisation, proactive in delivering the most optimum services for our children, young people and wider local community
- Career development opportunities
- Regular development discussions
- Mental health / emotional support - 24/7 employee assistance programme
- 30 days holiday on joining, plus bank holidays. This increases to 33 days after five years’ service, and then 35 days after ten years’ service
- Generous contributory pension scheme
We are proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.
We actively deliver services that are culturally responsive to the needs of the children, parents and carers we work with to deliver equality, diversity and inclusivity in all we do.
We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.
Help us to change children and young people’s lives!
At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.
Why Join Us?
- Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
- Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
- Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
- Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.
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Our Values
We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.
We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.
We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.
Join us and together, we can create a brighter future for all.
Safeguarding
At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.
Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.
The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.
We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.
Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.
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