NHS Scotland
Business Support Assistant - Social Work Services – Adult Services
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Business Support Assistant - Social Work Services – Adult Services
Administrative Assistant – Alcohol and Drug Recovery Services (ADRS)
About the Organisation
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across clinical and non-clinical roles. We deliver acute hospital, primary, community, and mental health services to 1.15 million people within the region, extending support to 2.2 million when including broader poplular and national services.
About the Role
The successful candidate will provide clerical and administrative support to Alcohol and Drug Recovery Services (ADRS), offering essential front-line assistance to staff and service users.
Key Duties
The role will include:
- Providing clinic support, including appointment management
- Handling prescriptions and medication-related tasks
- Managing reception duties, including call handling and enquiries
- Processing financial transactions (e.g., issuing bus tickets)
- Taking minutes for ADRS Multi-Disciplinary Team (MDT) meetings
- Supporting statutory processes and ensuring priority services are met
- Assisting social workers, nurses, and managers in delivering key performance targets
The post will operate within established NHS protocols, including:
- Health & Safety
- Data Protection & Confidentiality
A deduction period will be followed by supervision and on-the-job training from an Administrative Assistant/Administrative Officer.
Post Details
- Status: Permanent (part-time)
- Hours: 18 hours per week
- Working Pattern:
- Monday & Tuesday: 9:00am – 5:00pm
- Wednesday: 9:00am – 12:30pm
- Salary: Pro-rata (adjusted for part-time hours in line with pro-rata pay scale)
- Location: Rowan Business Park, 5 Ardlaw Street, Glasgow, G51 3RR
- Flexibility: Must have availability to support other bases within the South Sector as needed
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Key Responsibilities
- Deliver front-line administrative support to ADRS staff and service users, including:
- Prescription coordination and clinic assistance
- Call and reception management
- Issuance of ticket subsidies (e.g., bus tickets)
- MDT meeting minutes documentation
- Provide back-office administrative support to ensure statutory and priority services are delivered efficiently
- Maintain compliance with all Board policies, including:
- Health & Safety
- Data Protection
- Confidentiality regulations
Requirements
Successful candidates will meet the following knowledge/experience criteria:
- Standard Grade (or equivalent) in English
- Good touch-typing and keyboard skills
- Strong written and verbal communication abilities
- Ability to work independently and as part of a multidisciplinary team
- Practical knowledge of office systems and procedures
What We Offer
As an employee of NHSGGC, you’ll benefit from a range of supportive policies and professional development opportunities:
Core Benefits
- Annual Leave: Minimum 27 days (increasing with tenure), plus public holidays
- NHS Scotland Pension Scheme, including life insurance
- Salary Sacrifice Car Benefit Scheme
- Development Opportunities: Learning bursaries, e-learning modules, and training schemes
Enhanced Entitlements
- Discounts on NHSgoods and services (e.g., retail offers, transport)
- Enhanced payment for working public holidays
- Supportive policies, including:
- Employee Assistance Programme (EAP)
- Cycle to Work Scheme
- Learning and Development Support
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Flexible Working
NHSGGC recognises the importance of work-life balance and supports flexible working arrangements where possible. If this role (or others) can accommodate adjusted hours, we welcome discussions about tailored agreements.
Diversity and Inclusion
NHSGGC is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds and recognise the value diverse talents bring to our workforce.
Armed Forces Covenant
NHSGGC is proud to be a Forces Friendly Employer. We actively support and value candidates from the Armed Forces community, leveraging their skills and experiences during recruitment.
How to Apply
Express your interest by contacting James McLaughlin, Administrative Officer:
- Phone: 0141 420 8091
- Email: (Please refer to the original full email for applicable details)
Recruitment Note
- Your responses should reflect your own achievements—AI tools can aid preparation but should not be the sole author of your application.
- For adjustments or application portal issues, contact support in the first instance.
From 1 April 2026, NHS Scotland will reduce the full-time working week to 36 hours (from current 37). Part-time roles will adjust pro-rata, with corresponding salary increases to maintain pay parity.
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