Vale of Glamorgan Council
Business Support Coordinator
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About Us
The Vale Community Resource Service (VCRS) is an integrated health and social care service within the Vale of Glamorgan Council, working in partnership with Cardiff and Vale University Health Board health professionals and community services to support individuals to remain independent at home.
We play a vital role in hospital discharge and admission avoidance, providing a responsive and person-centred reablement service to residents across the Vale. Our focus is on achieving positive outcomes through collaboration, innovation, high-quality interventions, and delivering services that make a real difference to people’s lives. This is an exciting opportunity to join a fast-paced, supportive environment at the heart of Adult Social Services.
Ambitious - Forward thinking, embracing new ways of working and investing in our future.
Open - Open to different ideas and being accountable for the decisions we take.
Together - Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.
Proud - Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.
About The Role
Pay Details: Grade 7 (SCP 20-25)
Hours of Work / Working Pattern: 37 hours per week, Monday - Friday
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Main Place of Work: Barry Hospital
Description: We are seeking a highly organised and motivated Business Support Coordinator to oversee the day-to-day running of a busy integrated administrative function within VCRS.
You will:
- Coordinate and optimise administrative processes, ensuring consistency, efficiency and high standards
- Work closely with managers, clinical leads and partner organisations to ensure effective business support across the service
- Take responsibility for recruitment, supervision, training and development of administrative staff
- Support operational management through reporting, system improvements, and project work
- Ensure compliance with policies, procedures, safeguarding and health & safety requirements
- Lead and manage a team of administrative staff across both Local Authority and Health Board services
This role plays a critical part in ensuring the smooth operation of services, helping frontline teams deliver the best outcomes for service users.
About You
We are looking for a proactive, confident and skilled individual who can thrive in a demanding and constantly evolving environment.
Experience
Essential Requirements
- Experience of line management and staff supervision
- Working in a busy office environment with competing deadlines
- Supporting teams across multiple disciplines, including use of IT/case management systems
- Managing confidential information and working within complex organisational settings
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Knowledge
- Understanding of Adult Social Services
- Knowledge of key legislation (e.g. Social Services and Wellbeing (Wales) Act, Mental Capacity Act, safeguarding procedures)
- Strong IT knowledge, including Microsoft Office packages
- Awareness of HR processes and managerial responsibilities
Skills & Attributes
- Excellent organisational, leadership and communication skills
- Ability to work autonomously and prioritise effectively under pressure
- Strong interpersonal skills with the ability to influence and support staff
- Ability to adapt to change and manage competing demands
Qualifications
- A-Level or equivalent Level 3 qualification (or relevant experience)
- Commitment to continuous professional development
- Good ICT skills
Other Requirements
- A proactive, solution-focused approach with a strong commitment to public service and equality
- Flexibility to travel across locations as required
Additional information
DBS Check Required: Enhanced
For Further Information, contact: Vicky Reynish, vreynish@valeofglamorgan.gov.uk
Please see attached job description / person specification for further information.
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