Apprentify
Business Support Coordinator
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About Apprentify
At Apprentify, we unlock talent and accelerate digital transformation through next-generation skills programmes. We partner with ambitious organisations across the UK to upskill and reskill people in digital, data, AI, cyber and tech professions.
Our purpose is clear: to create future-ready talent that drives measurable business impact. We combine expert coaching, real-world learning, and innovative curriculum design to deliver education that transforms careers and organisations.
Purpose of the Role
We are looking for a passionate and organised Business Support Co-Ordinator to join our growing team at Apprentify. You will be providing administrative support to the Business across different operational departments.
Here at Apprentify, we are committed to providing a caring and supportive environment for all our apprentices.
We believe in creating a relaxed and secure atmosphere where everyone feels comfortable participating and learning. The well-being of our learners is paramount, and you will play a key role in fostering this positive learning environment. The postholder will be required to undergo Safer Recruitment checks before starting work.
Key Responsibilities
Operational & Team Support
- Provide support to Coaches, Trainers, and Management
- Schedule virtual classroom sessions
- Maintain learner information across e-learning platforms
- Learner registration for accreditations across various platforms
- Support for Customer Success Team, systems orientation
- Support for Enablement Team – resource cover
- Allocation of coaches
Learner Progress & Engagement
- Report apprentice progress using RAG reporting
- Monitor attendance, engagement, and quality of learning evidence
- Work with Inclusion team to ensure learners requiring support are identified and actioned
Marking, Feedback & Escalation
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- Support marking of e-learning activities within agreed SLA
- Provide feedback to learners and deal with learner email queries
- Escalate marking or learner issues to Development Coaches
- Curriculum concerns around programme delivery/scheduling/accreditation
Compliance & Continuous Improvement
- Develop knowledge of apprenticeship funding and processes
- Stay up to date with Awarding Organisations, Skills Funding Agency, and National Apprenticeship
Service Requirements
- Contribute to continuous improvement and attend CPD/training
Essential Skills & Experience
- Minimum 2 years’ experience working within apprenticeships or similar education setting.
- Excellent organisational and time management skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficient in the use of Microsoft Office applications.
What High Performance Looks Like in this Role
At Apprentify, high performance is about delivering impact, driving innovation, and building a culture of excellence. In this role, high performance means:
Outstanding Delivery
- Consistently delivers accurate, timely, and high-quality operational support that enables Coaches and Trainers to deliver engaging, well-structured sessions.
- Maintains learner data, scheduling, and administrative processes to a high standard, ensuring a seamless experience for apprentices and employers.
Industry & Commercial Awareness
- Demonstrates an understanding of how operational efficiency and data accuracy underpin successful apprenticeship delivery and employer satisfaction.
- Supports processes (e.g. learner tracking, reporting, compliance activities) in a way that contributes to strong programme performance and business impact.
Innovation & Continuous Improvement
- Proactively identifies opportunities to improve processes, systems, and ways of working across administration and learner support.
- Uses data (e.g. attendance, progress, engagement) and feedback to suggest enhancements that improve learner outcomes and operational effectiveness.
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Collaboration & Stakeholder Influence
- Builds effective working relationships with Coaches, Trainers, Inclusion, and operational teams to ensure learners are supported holistically.
- Communicates clearly and escalates issues appropriately to maintain momentum and quality across learner journeys.
Results Focused
- Actively contributes to strong learner progression by ensuring timely reporting, accurate tracking, and early identification of risks (e.g. disengagement, missed milestones).
- Supports the achievement of programme KPIs by maintaining high standards across compliance, administration, and learner engagement processes.
Values-Driven Culture Contributor
- Role models Apprentify’s values of excellence, impact, innovation, and inclusivity through professional conduct, attention to detail, and a learner-first mindset.
- Contributes positively to a supportive, inclusive environment where both colleagues and learners can succeed.
What We Offer
At Apprentify, we believe in rewarding our people for the value they bring. Benefits include:
- Competitive salary
- 25 days annual leave (plus bank holidays), increasing with length of service.
- Private medical insurance.
- Birthday Leave + Volunteer Day.
- Hybrid working with regular collaboration days in our Wilmslow HQ.
- Ongoing professional development and leadership support.
- A culture of high performance, innovation, and impact, where your contribution directly shapes Apprentify’s success.
- Enhanced family leave policies.
- Access to mental health and wellbeing support.
- Regular company-wide events and team socials
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