Deloitte
Business Support Manager (Executive Assistant - Manager), Central Business Services
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Business Support Manager – Central Business Services (CBS)
About the Role
The Business Support Manager role provides executive leadership for a team of circa 40 Executive Assistants (EAs), ensuring high-quality support to the Partner group. You will work closely with:
- The Head of Business Support
- CBS Leadership
- Key senior stakeholders
- Internal departments
As part of Deloitte’s Central Business Services (CBS), your team and role are fundamental to the operation of the firm. CBS is driven by five "golden threads":
- Customer-focused support
- End-to-end process management
- Continuous service improvement
- A digital backbone
- Service and vendor management
This is an operations/people management role within a dynamic business, where agility and cross-team collaboration are essential.
Key Responsibilities
Team Leadership & Performance Management
- Day-to-day management and leadership of a team of 40+ Executive Assistants (EAs).
- Partner with stakeholders to anticipate and meet business needs, ensuring optimal EA deployment.
- Oversee and lead the performance management cycle, including:
- 1:1 check-ins
- Formal/review processes
- Use of iRPM and My Feedback tools
- Partner due diligence for EA assignments.
- Identify and resolve EA performance/absence issues with support from the Head of Business Support and HR.
Relationship Management & Escalation
- Build and maintain strong relationships with senior stakeholders.
- Serve as first point of escalation for Partner issues requiring senior intervention.
- Proactively monitor service quality, responding to key stakeholder feedback and ensuring continuous improvement.
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Recruitment & Onboarding
- Lead the full recruitment process for EAs.
- Facilitate seamless onboarding for new hires.
- Manage exit processes for departing team members.
Development & Culture
- Identify and implement formal/informal learning opportunities to enhance EA skills.
- Co-create a high-performance culture through coaching and mentoring.
Operational Excellence
- Collaborate with other EA Team Managers in an agile way, covering for colleagues’ absences.
- Ensure full operational reporting, including:
- Submission of service management statistics.
- Monitoring EA utilisation/access.
Ad Hoc Support
- Manage ad-hoc travel for client/profmiser meetings, workshops, and training.
Key Responsibilities & Competencies
Leadership
- Proven track record of large-team people management (preferably with EAs in professional services).
- Experience managing senior stakeholders at Partner level.
Relationship & Influence
- Exceptional relationship-building skills with ability to earn credibility at senior levels.
- Conflict resolution and cross-team collaboration to prevent issues and drive alignment.
Performance & Stakeholder Management
- Must deliver a high-standard, client-focused service.
- Expert at forecasting needs, prioritising tasks, and setting measurable objectives.
Process Improvement & Change
- Champion continuous improvement initiatives.
- Ability to adapt quickly in a high-pressure, evolving environment.
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Self-Driven & Problem-Solving
- Solution-oriented mindset, capable of identifying root causes.
- Willingness to seek proactive upskilling to enhance service delivery.
About Deloitte
Deloitte believes in "driving progress" through antidisputable that builds on diversity, integrity and collaboration. Our "five values" unite every decision:
- Lead the Way
- Serve with Integrity
- Take Care of Each Other
- Foster Inclusion
- Collaborate for Impact
Career Growth
- Deloitte offers world-class development for long-term career progression.
- The hybrid working policy ensures flexibility and work-life balance across Birmingham, Cardiff, or Manchester.
Business Support at Deloitte
Central Business Services (CBS) includes HR, Technology, Digital, Pensions and Facilities, ensuring the firm operates smoothly. CBS upholds high standards of quality, security, and confidentiality.
Important Note – Independence Standards
Deloitte must comply with regulatory rules regarding personal financial interests and employment with SEC/Audit clients. Recruits will receive further details if applicable.
Why Join Us?
Become part of Deloitte’s culture of belonging, where individuals are encouraged to:
- Bring their authentic self to work.
- Learn daily through experiences with top professionals.
- Create impact in business environments rooted in Service, Impact, and Growth.
Discover more at deloitte.co.uk/careers
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